skills testing for:
This test is designed to assess a trained customer service agent’s communication skills.
It helps identify those candidates who will be successful in roles where these skills will be frequently used in their day-to-day work.
LENGTH: 35 Questions
FORMAT: Web-Based Text & Images
ABOUT THE TEST
This test covers the general use of the phone for most organizations.
This Call Center Phone Etiquette test is appropriate for for individuals who will be communicating with customers via telephone.
Having a great candidate experience is critical to getting high completion rates (the number of people who finish the test after starting it), and today’s modern candidates want a test experience that is fast and can be taken on their mobile device.
This test has been kept short and has been optimized for mobile, which reduces drop-off and minimizes test anxiety.
Interested in this skills test?
Connect with a skills product specialist today.
This test is offered through our strategic partnership with a leading skills provider, who brings to the table 40 years of talent expertise and a 300+ strong pool of Industrial-Organizational (I-O) psychologists. These I-O’s specialize in the creation and delivery of legally compliant, highly predictive talent assessments and skills tests.
Our workplace psychologists have identified the personality traits, cognitive abilities and skills critical to success in a wide array of job functions and industries. Select a function or industry below to learn more.
Skills BY industry
Don’t see your job function or industry?
With HighMatch Create, our workplace psychologists can create a skills test tailored to your specific needs, and can couple that with any other type of assessment component, including personality traits, cognitive abilities, situational judgement tests – even job previews.
Connect with a Skills Product Specialist to discuss your specific needs.
Learn more
Skills tests are a critical part of any pre-employment and development assessment, providing an unbiased measurement of a participant’s ability to perform or understand a duty or technology that is an expected part of their everyday job.
Skill tests can take the form of a variety of questions surrounding tasks a person would perform in office situations, and can be answered easily by someone who has already done the job previously. Some are more immersive and require the participant to actively complete tasks inside a software program to imitate their performance capabilities in a real-life workplace.
HighMatch’s suite of Microsoft Office skills tests are fully ADA / WCAG-2 compliant for accessibility and accommodation, is fully customizable and built from the ground up for mobile.
They feature SMS invitations and reminders, a mobile-optimized candidate experience and the ability to customize the questions, scoring and reporting to your specific needs.
These tests were written by expert technical writers with 20+ years of experience, including developing content directly for Microsoft, and have been rigorously tested by our in-house team of I/O psychologists with a large group of professional users.
Try a sample MS Office Test
When used in combination with soft skills testing through personality and cognitive reasoning assessments, hiring managers can get a holistic view of a candidate or existing employee as to whether they are willing and capable of doing the job, along with a complete understanding of their relative strength in a required skill.
Have an existing custom skills test and are looking to upgrade? Looking to create a new custom skills test aligned to the functions of a specific role?
Many of our enterprise clients have either partnered with us to create a custom skills assessment or migrated their in-house skills tests to our platform, which enables digital distribution and customized reporting, user management and remediation, and much more, all in a mobile-optimized environment.
Selecting the right assessment solution from the hundreds available can be daunting. To make that process a little easier, we created a Buyer’s Guide.
It’s an objective, downloadable report created by our team of Industrial & Organizational (I/O) psychologists that outlines what to consider when evaluating assessment vendors.
download nowNeed a different guide to improve your hiring process?
If so, then look no further!
Whether you are new to recruiting or an experienced hiring manager, our guides have something for you.
