Skills Testing for:

Writing Sample – Customer Service

This Customer Service Writing Sample Test shows the writer’s ability to defuse an angry customer. The final sample, in letter form, will provide an idea of the writer’s skill level in communicating apologies while providing information regarding new methodologies for handling and minimizing future customer service difficulties.

LENGTH:1 Question
FORMAT: Open Response

sample this assessment

INDUSTRIES

  • General Business
  • Call Center

FUNCTIONS

  • Customer Service

JOB TITLES

  • Customer Service Representative
  • Customer Success Manager
  • Call Center Associate

Covered Skills

  • Diffusing angry customers in writing
  • Communicating apologies
  • Providing new methodologies for solving customer issues

ABOUT THE test

ThIs test primarily focuses on the basic writing concepts used to diffuse angry customers, and is intended to assess the knowledge of customer service representatives and office associates responsible for this function.

RELEVANT ROLES

This Customer Service Writing Sample Test is appropriate for prospective members of a Customer Service team or, in smaller organizations, the office staff member responsible for the CS function.

Candidate Experience

Having a great candidate experience is critical to getting high completion rates (the number of people who finish the test after starting it), and today’s modern candidates want a test experience that is fast and can be taken on their mobile device.

This test has been kept short and has been optimized for mobile, which reduces drop-off and minimizes test anxiety.

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About This Test

This test is offered through our strategic partnership with a leading skills provider, who brings to the table 40 years of talent expertise and a 300+ strong pool of Industrial-Organizational (I-O) psychologists. These I-O’s specialize in the creation and delivery of legally compliant, highly predictive talent assessments and skills tests.

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Skill tests can take the form of a variety of questions surrounding tasks a person would perform in office situations, and can be answered easily by someone who has already done the job previously. Some are more immersive and require the participant to actively complete tasks inside a software program to imitate their performance capabilities in a real-life workplace.

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These tests were written by expert technical writers with 20+ years of experience, including developing content directly for Microsoft, and have been rigorously tested by our in-house team of I/O psychologists with a large group of professional users.

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When used in combination with soft skills testing through personality and cognitive reasoning assessments, hiring managers can get a holistic view of a candidate or existing employee as to whether they are willing and capable of doing the job, along with a complete understanding of their relative strength in a required skill.

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ADDITIONAL GUIDES & REPORTS:

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