Complete Skills Test Library for:

Customer Service

Our customer service skills test library helps hiring managers understand a candidate’s knowledge of the principals and terminology commonly found within customer service.

Search BY FUNCTION

HighMatch Customer Service Skills Test Library

HighMatch’s Services team made up of industrial & organizational psychologists have identified a number of relevant role-based skill tests for candidates in Customer Service based on prior experience with clients in the space.

  • Call Center Customer Service Scenarios: This test assesses whether a person can determine the most appropriate response to a myriad of basic call center situations. These situations are mainly customer service driven
  • Call Center Environment: This test measures a person’s ability to process orders using call center software. Such skills include the ability to navigate call center software, order entry speed, order entry accuracy and the ability to problem solve
  • Call Center Inbound Sales Skills: A candidate who successfully completes this test will have demonstrated a well-versed knowledge of call center sales, service, operations, and procedures. Questions are based on situations and issues often encountered in call center environments. The test contains questions that range from basic to advanced. While this test is appropriate for a candidate that has a minimum of one year experience in the field, it is intended to present questions that are challenging to the seasoned call center employee as well
  • Call Center Phone Etiquette: This test covers a variety of skills, knowledge, and prior training for the Call Center Telephone professional. This assessment is focused on evaluating a trained customer service agent’s communication skills along with their ability to recognize proper phone etiquette, the best way to handle calls, department priorities, and the ability to provide first class customer service under any circumstances

Don’t see a specific skill? Connect with a Skills Product Specialist to discuss your needs.

Get Started

They Trust HighMatch

HighMatch Foundational Skills Tests

Certain skills are foundational to specific discipline, in that someone applying for a role needs to have some level of expertise in these skills as a baseline to even be considered qualified as a candidate. Within Customer Service, these foundational skills include:

  • Office Phone Etiquette: This test measures general use of the phone for most organizations. The focus of this assessment is on evaluating a person’s communication skills along with their ability to recognize proper phone etiquette and the best way to handle calls
  • Business Etiquette: This test assesses the manners and behaviors required in the workplace. Topics covered include Client Etiquette, Effective Communication, Professional Appearance, Social Communication, Phone Etiquette, Office Ethics, and Professional Correspondence. It’s appropriate for any applicant, from entry level to executive level, that is required to know appropriate business behaviors
  • Basic Office Skills: This test measures basic math and verbal skills. Topics include Basic Math (adding numbers, subtracting fractions), Business Math (business related word problems), Filing Skills (recognizing alphabetical order), Grammar, and Spelling
  • Typing: This test measures the speed and accuracy of a person’s typing. The test presents the user with a passage which he/she must type as accurately and quickly as possible
  • Microsoft Excel: Fast, mobile assessment that tests a candidate’s knowledge of the domains measured by the Microsoft MO-200 Excel 365/2019 Certification
  • Microsoft PowerPoint: Fast, mobile test that tests a candidate’s knowledge of the domains measured by the Microsoft MO-300 Powerpoint 365/2019 Certification
  • Microsoft Word: Fast, mobile test that tests a candidate’s knowledge of the domains measured by the Microsoft MO-100 Word 365/2019 Certification

Don’t see a specific skill? Connect with a Skills Product Specialist to discuss your needs.

Learn more

Customizable MS Office Testing

HighMatch’s suite of Microsoft Office skills tests are fully ADA / WCAG-2 compliant for accessibility and accommodation, is fully customizable and built from the ground up for mobile.

They feature SMS invitations and reminders, a mobile-optimized candidate experience and the ability to customize the questions, scoring and reporting to your specific needs.

Tests include:

These tests were written by expert technical writers with 20+ years of experience, including developing content directly for Microsoft, and have been rigorously tested by our in-house team of I/O psychologists with a large group of professional users.

Try a sample MS Office Test

What Makes a Rockstar
Customer Service Employee?

We have helped a number of our clients identify high-quality customer service candidates over the last two decades, and, as a result, we’ve developed an in-depth understanding of the personality traits, aptitudes and skills required for success in this role.

Download our
‘Improving Diversity & Inclusion in the Workplace’ Fact Sheet

The need for consistency in the hiring process is paramount to avoid the dual risks of unconscious bias creeping into the interview process and inability for multiple interviewers to evaluate candidates across a common set of criteria.

Download our Diversity and Inclusion Fact Sheet for additional facts around the cost of unconscious bias, and learn how the right pre-employment assessment can help remove bias from your hiring process.

download

Need a different guide to improve your hiring process?
If so, then look no further!

Whether you are new to recruiting or an experienced hiring manager, our guides have something for you.

ADDITIONAL GUIDES & REPORTS:

HighMatch’s Customer Service Skills Test Library

HighMatch is a modern pre employment assessment platform that identifies top talent, keeps strong candidates in your pipeline, and re-skills current employees.

Choose from either custom or packaged assessment based on the specific needs of your organization, and allow your candidates to benefit from an intuitive, mobile-first platform that works to build a holistic index of their capabilities.

Read More about our customer service Solution

Interested in these Customer Service Skills Tests? Connect with a Skills Product Specialist.

Get started