Complete Skills Test Library for:

Business Services Roles

Our business services skills test library helps hiring managers understand a candidate’s knowledge of the principals and terminology commonly found in the business services sector.

HighMatch Business Services Skills Test Library

HighMatch’s Services team made up of Industrial & Organizational psychologists have identified a number of relevant role-based skill tests for candidates in Business Services positions on prior experience with clients in the space.

Accounting Services

  • Accounting Terminology: Available in both basic and advanced, this test assesses a candidate’s understanding of accounting terms
  • Accounts Payable: This test primarily focuses on the basic accounting concepts used in the processing of Accounts Payable
  • Accounts Receivable: This test is designed for an Accounts Receivable Clerk Position, with coverage across multiple principles
  • Advanced Accounting: This test is designed to screen applicants of approximately three to five years experience in accounting
  • Bookkeeping: This test assesses a person’s knowledge of day-to-day transactions that a bookkeeper will come across
  • General Accounting: This assessment is designed to thoroughly test a person’s level of knowledge of Accounting
  • General Ledger Knowledge: This test determines the knowledge level of a candidate seeking employment in the field of accounting
  • Payroll: This test, for payroll specialists, is aimed at testing people with one or two years experience in payroll knowledge

Marketing & AdvertisinG

  • Advertising/Marketing Writing: this writing sample assessment aims to display the writer’s ability to craft a short, descriptive, promotional piece
  • Business Writing: The Business Writing assessment aims at assessing the skill level of the test taker in brainstorming, proper grammar, organization and vocabulary
  • Brand Management: this test that measures the conceptual knowledge of marketing principles, market research, consumer behavior, brand management, sales management, and more
  • Marketing: Multi-choice test that measures the conceptual knowledge of marketing principles, market research, consumer behavior, brand management, sales management, channel management and advertisement management
  • Marketing Fundamentals: this test is aimed at assessing the skill level in identifying marketing strategies, applying pricing, setting plans, conducting research as well as creating promotions
  • Proofreading: this test test aims at assessing the skill level of the test taker in identifying errors in text, tables and lists, and is intended for those with experience with proofing
  • Search Engine Optimization: Multi-choice test that measures the knowledge on the concepts of need of SEO, SEO planning, SEO strategies, SEO software, tools and exchanging links
  • Social Media: Multi-choice test that measures the knowledge about the different social media platforms

Recruiting & Staffing

  • Business Etiquette: this assessment addresses questions with regards to appropriate manners and behaviors in the workplace as well as professional environments
  • Computer Literacy: this assessment is designed to measure the skills of a person familiar the technical aspects of computer knowledge as well as terminology and practices
  • Recruiting Fundamentals: this test is designed to evaluate a person’s basic ability to source for, identify, evaluate, interview, negotiate with, and hire qualified candidates for a given position
  • Social Media Proficiency: this test that measures the knowledge about the different social media platforms
  • Telesales: this test that measures the knowledge of the telesales process, sales call handling and best practices of customer interaction

management consulting

  • Analytical Skills: this test focuses on evaluating analytical cognitive skills, including determining the next in a sequence, identifying differences, drawing comparisons, visualizing written cues, etc
  • Active Listening: this test assesses the test taker’s ability to listen attentively, infer meaning, and translate into a course of action. It employs audio-based office simulations
  • Business Writing: this test aims at assessing the skill level of the test taker in brainstorming, proper grammar, organization skills, as well as vocabulary
  • Financial Math: this test covers a variety of topics such as interest, ratios, banking, and basic arithmetic, and is appropriate for those required to perform financial math

Don’t see a specific skill? Connect with a Skills Product Specialist to discuss your needs.

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They Trust HighMatch

HighMatch Foundational Skills Tests

Certain skills are foundational to specific discipline, in that someone applying for a role needs to have some level of expertise in these skills as a baseline to even be considered qualified as a candidate. In business services roles, these foundational skills include:

  • Basic Computer Literacy: This simulation measures knowledge of general computer terminology, processes, and applications and the ability to perform certain operations. This simulation consists of both multiple choice and simulation-based questions, and includes the following topics: Application Software, Computer Terms, Internet and Email, Managing Files, Operating System, and Parts of the Computer
  • Basic Office Skills: This test measures basic math and verbal skills. Topics include Basic Math (adding numbers, subtracting fractions), Business Math (business related word problems), Filing Skills (recognizing alphabetical order), Grammar, and Spelling
  • Basic Reading Comprehension: This test examines a person’s ability to draw important information from written material. Test takers are asked to read text passages and answer questions, identify words based on how they are used in a sentence, and determine whether a statement is a fact or an opinion
  • Basic Spelling: This test measures a person’s ability to spell correctly. a person is asked to identify whether a word is spelled correctly and, if this is not the case, requested to correct those words
  • Email Etiquette: This test determines a person’s knowledge of email etiquette – from very basic questions to advanced ones. It covers a range of topics from email policy, to the structure and layout of email for both personal and business purposes
  • English Comprehension: Multiple-choice test that measures vocabulary, grammar and reading comprehension skills
  • Microsoft Excel: Fast, mobile assessment that tests a candidate’s knowledge of the domains measured by the Microsoft MO-200 Excel 365/2019 Certification
  • Microsoft PowerPoint: Fast, mobile test that tests a candidate’s knowledge of the domains measured by the Microsoft MO-300 Powerpoint 365/2019 Certification
  • Microsoft Word: Fast, mobile test that tests a candidate’s knowledge of the domains measured by the Microsoft MO-100 Word 365/2019 Certification

Don’t see a specific skill? Connect with a Skills Product Specialist to discuss your needs.

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Customizable MS Office Testing

HighMatch’s suite of Microsoft Office skills tests are fully ADA / WCAG-2 compliant for accessibility and accommodation, is fully customizable and built from the ground up for mobile.

They feature SMS invitations and reminders, a mobile-optimized candidate experience and the ability to customize the questions, scoring and reporting to your specific needs.

Tests include:

These tests were written by expert technical writers with 20+ years of experience, including developing content directly for Microsoft, and have been rigorously tested by our in-house team of I/O psychologists with a large group of professional users.

Try a sample MS Office Test

What Makes a Rockstar
Business Service Employee?

We have helped a number of our clients identify high-quality service candidates over the last two decades, and, as a result, we’ve developed an in-depth understanding of the personality traits, aptitudes and skills required for success in this role.

Download our
‘Improving Diversity & Inclusion in the Workplace’ Fact Sheet

The need for consistency in the hiring process is paramount to avoid the dual risks of unconscious bias creeping into the interview process and inability for multiple interviewers to evaluate candidates across a common set of criteria.

Download our Diversity & Inclusion Fact Sheet for additional facts around the cost of unconscious bias, and learn how the right pre-employment assessment can help remove bias from your hiring process.

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Need a different guide to improve your hiring process?
If so, then look no further!

Whether you are new to recruiting or an experienced hiring manager, our guides have something for you.

HighMatch’s Business Services Skills Test Library

HighMatch is a modern pre employment assessment platform that identifies top talent, keeps strong candidates in your pipeline, and re-skills current employees.

Choose from either custom or packaged assessment based on the specific needs of your organization, and allow your candidates to benefit from an intuitive, mobile-first platform that works to build a holistic index of their capabilities.

Interested in a Business Services Skills Test? Connect with a Skills Product Specialist.

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