Complete Skills Test Library for:

Consumer Service Roles

Our consumer services skills test library helps hiring managers understand a candidate’s knowledge of the principals and terminology commonly found in the consumer services sector.

HighMatch’s Consumer Services Skills Test Library

HighMatch’s Services team made up of Industrial & Organizational psychologists have identified a number of relevant role-based skill tests for candidates in consumer service positions on prior experience with clients in the space.

Automotive Service & Collision Repair

  • Automotive Engineering: This test measures the knowledge of auto engine classification, inspection and troubleshooting
  • Class A Automotive Mechanic: This test is designed to assess a test taker’s skills as a journeyman mechanic
  • Class B Automotive Mechanic: This test is designed to assess a test taker’s experience working with cars
  • Class C Automotive Mechanic: This test is designed to assess a test taker’s mechanical ability and knowledge of tools
  • Shop Math: This test covers several topics, including adding numbers, converting decimals to fractions, dimensions, etc.
  • Tools & Fasteners: This test covers knowledge of many of the common fasteners as well as some of the fastener terms

Home Services

  • Electrician (Technical): this test covers all areas of industrial electrical installations and repair. The vast majority of questions are technical in nature
  • General Maintenance: this test is based on four different areas of knowledge; plumbing, electrical, carpentry, and general maintenance problems (for example, changing light fixtures)
  • Home Inspection: this test covers topical areas such as potential problems associated with aluminum wiring, methods for inspecting electrical components, roofing systems, and more.
  • HVAC Fundamentals: the assessment involves a wide variety of systems available, and includes topics like: HVACR Fundamentals, Refrigerants, Electrical, Mechanical, Heating, Cooling, Safety, etc.
  • Plumbing Quality:  this test is designed to examine the knowledge level of applicants interested in participating in the plumbing field, and covers water supply, drainage, calculations, materials, etc.

Don’t see a specific skill? Connect with a Skills Product Specialist to discuss your needs.

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They Trust HighMatch

HighMatch Foundational Skills Tests

Certain skills are foundational to specific discipline, in that someone applying for a role needs to have some level of expertise in these skills as a baseline to even be considered qualified as a candidate. In consumer service roles, these foundational skills include:

  • Basic Computer Literacy: This simulation measures knowledge of general computer terminology, processes, and applications and the ability to perform certain operations. This simulation consists of both multiple choice and simulation-based questions, and includes the following topics: Application Software, Computer Terms, Internet and Email, Managing Files, Operating System, and Parts of the Computer
  • Basic Office Skills: This test measures basic math and verbal skills. Topics include Basic Math (adding numbers, subtracting fractions), Business Math (business related word problems), Filing Skills (recognizing alphabetical order), Grammar, and Spelling
  • Business Etiquette: This test assesses the manners and behaviors required in the workplace. Topics covered include Client Etiquette, Effective Communication, Professional Appearance, Social Communication, Phone Etiquette, Office Ethics, and Professional Correspondence. It’s appropriate for any applicant, from entry level to executive level, that is required to know appropriate business behaviors
  • Office Grammar and Spelling: This test measures a person’s knowledge of spelling, sentence structure, punctuation, and word usage. This test is designed for people who need verbal and written skills in order to perform a job successfully
  • Office Phone Etiquette: This test measures general use of the phone for most organizations. The focus of this assessment is on evaluating a person’s communication skills along with their ability to recognize proper phone etiquette and the best way to handle calls
  • Microsoft Excel: Fast, mobile assessment that tests a candidate’s knowledge of the domains measured by the Microsoft MO-200 Excel 365/2019 Certification
  • Microsoft PowerPoint: Fast, mobile test that tests a candidate’s knowledge of the domains measured by the Microsoft MO-300 Powerpoint 365/2019 Certification
  • Microsoft Word: Fast, mobile test that tests a candidate’s knowledge of the domains measured by the Microsoft MO-100 Word 365/2019 Certification

Don’t see a specific skill? Connect with a Skills Product Specialist to discuss your needs.

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Customizable MS Office Testing

HighMatch’s suite of Microsoft Office skills tests are fully ADA / WCAG-2 compliant for accessibility and accommodation, is fully customizable and built from the ground up for mobile.

They feature SMS invitations and reminders, a mobile-optimized candidate experience and the ability to customize the questions, scoring and reporting to your specific needs.

Tests include:

These tests were written by expert technical writers with 20+ years of experience, including developing content directly for Microsoft, and have been rigorously tested by our in-house team of I/O psychologists with a large group of professional users.

Try a sample MS Office Test

What Makes a Stellar
Consumer Service Employee?

We have helped a number of our clients identify high-quality service candidates over the last two decades, and, as a result, we’ve developed an in-depth understanding of the personality traits, aptitudes and skills required for success in this role.

Hire Great People

Hiring great people is hard. Really hard.

This guide teaches you how to recruit top-notch candidates, how to quickly weed out average candidates, and how to conduct interviews that reveal the real candidate.


Need a different guide to improve your hiring process?
If so, then look no further!

Whether you are new to recruiting or an experienced hiring manager, our guides have something for you.

HighMatch’s Consumer Services Skills Test Library

HighMatch is a modern pre employment assessment platform that identifies top talent, keeps strong candidates in your pipeline, and re-skills current employees.

Choose from either custom or packaged assessment based on the specific needs of your organization, and allow your candidates to benefit from an intuitive, mobile-first platform that works to build a holistic index of their capabilities.

Interested in a Consumer Services Skills Test? Connect with a Skills Product Specialist.

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