pre-employment assessments for

Lodgings & Resorts

Our Hospitality Skills Assessment is the perfect fit for HR teams and hotel managers looking for actionable insights into prospective candidates. 

The lodgings and resort industry is seeing an influx of new technology innovations, from smart rooms to contactless check-in, concierge video chats to robotic room service.  These innovations bring promise – more efficient operations, happier guests – but also challenges.   

HR teams, in particular, are impacted by these new innovations, as they now have to find candidates who not only have the industry knowledge and personality traits required for success, but also have digital fluency as well.  At HighMatch, we have over 15+ years of experience partnering with facilities of all sizes, from smaller hotels to massive resorts.

Over the years, we’ve developed an in-depth understanding of the qualities that influence success both in the industry and in the most common roles and can filter your candidate pipeline to ensure only qualified applicants move forward.

Some of our lodging and resort clients include:

We have experience identifying high quality candidates to fill popular roles such as:

  • Concierge
  • Resort Manager
  • Maintenance Engineer
  • Housekeeping Manager
  • Front Desk Receptionist

Looking to fill a unique role on your team, or simply want to find candidates who will be successful in your hotel or resort?

Connect with a Hospitality Product Specialist today!

get started

HighMatch Hospitality Skills Assessment

HighMatch Talent Insights Platform includes a highly configurable hospitality skills assessment that’s fast, easy to implement and measures both personality and aptitude right out-of-the-box, as well as a fully custom solution that measures individual qualities that matter most to your hotel or resort.

Both solutions can be combined with skills assessments, either from our strategic partnership with one of the largest skills testing providers, or our native skills offerings

Combining skills testing with soft skills assessments can provide a holistic view of a candidate’s ability to be successful on the job, leading to better hiring decisions.

Lodging & Resort
Personality Traits

There are a number of personality traits that often align with success at hotels and resorts, and are frequently requested by our clients.

Don’t see a trait you want to measure?
Connect with a Product Specialist today to learn how we can measure and report on any singular trait or ability you believe equate to success.


  • Attention to Detail: being careful about detail and thorough in completing work tasks
  • Adaptability / Flexibility: being open to change (positive or negative) and to considerable variety in the workplace
  • Cooperation: being pleasant with others on the job and displaying a good-natured, cooperative attitude
  • Concern for Others: being sensitive to others’ needs and feelings and being understanding and helpful on the job
  • Dependability: being reliable, responsible, dependable and fulfilling obligation
  • Self Control: maintaining composure, keeping emotions in check, controlling anger and avoiding aggressive behaviors
  • Stress Tolerance: accepting criticism and dealing calmly and effectively with high stress situations

“[An] ​​invaluable part of our hiring process. The job fit report and interview guide are clear and easy to use to ensure a consistent candidate evaluation.”

CFO, Enterprise Company

Lodging & Resort
Cognitive Abilities

While not as exhaustive a list as personality traits, there are also several cognitive abilities that often align with success at hotels and resorts.

Don’t see a trait you want to measure?
Connect with a Product Specialist today to learn how we can measure and report on any singular trait or ability you believe equate to success.


  • Spatial Visualization: is the ability to hold, manipulate, and think about three dimensions. ​This ability has direct bearing on someone’s ability to work with systems that have multiple parts and components that contribute to the overall system
  • Vocabulary: is the measure of the richness of someone’s vocabulary.  It has direct bearing on their fluidity in communication and their ability to process and understand written documents and spoken instructions – as well as the ability to write and speak clearly and concisely
  • Rapid Problem Solving: is the ability to deal with many problems, one after another quickly. ​ It requires developed abstract reasoning skills to quickly recognize links and commonalities between seemingly unrelated objects.  It has direct bearing on an individual’s ability to diagnose problems quickly and recognize when unique solutions are needed
  • Logical Problem Solving: measures the ability to think through large, complex problems in a linear, step-by-step way.  It has direct bearing on an individual’s ability to weigh pros and cons of potential decisions, consider the consequences of potential courses of action, and choose the option that is most sensible


A national hospitality company deploys HighMatch to increase sales by 17% per month

Read how HighMatch helped a national hospitality company find sales team members who sold more, had better attendance and a more positive attitude.


Lodging & Resort Skills

In addition to those traits and abilities mentioned above, there are several hard skills that candidates often have to demonstrate knowledge and experience in to be considered viable candidates.

Don’t see a skill you want to measure?  Have an existing custom skills test that you need help with? Request a skills consult from our in-house team of psychologists.


  • Food and Beverage Service: this test that measures the knowledge of meal planning, service preparation, types of service equipment, and types of beverages
  • Housekeeping: this test that measures the knowledge of housekeeping activities such as cleaning, laundry, room maintenance and routine checks
  • General Maintenance: this test is based on four different areas of knowledge; plumbing, electrical, carpentry, and general maintenance problems (for example, changing light fixtures)
  • Customer Service Mindset: this test measures the understanding of and attitude about customer service practices. This survey is designed to measure the customer service aptitude of any CSR
  • Front Office Management: this test that measures the knowledge of front office operations

HighMatch offers the ability to test candidates for all of these skills and many more hospitality skills through our strategic partnership with a leading skills provider.  Find out more by connecting with our Services team today.

Report: Top Talent Acquisition Challenges

Recruitment frustrations go beyond talent shortages and low unemployment. Talent Acquisition (TA) leaders are facing other roadblocks as they strive to improve quality of hire.

We surveyed HR and TA leaders with the goal of understanding their challenges and how tools may or may not help them solve those challenges.


Need a different guide to improve your hiring process?
If so, then look no further!

Whether you are new to recruiting or an experienced hiring manager, our guides have something for you.

HighMatch Hospitality Skills Assessment

Ready to learn how a hospitality skills assessment from HighMatch can help your lodging or resort business find better quality candidates, increase recruiter efficiency, improve diversity and reduce turnover?

Speak to a Hospitality Product Specialist.

Get started