pre-employment assessments for

Lodgings & Resorts

Our Hospitality Skills Assessment is the perfect fit for HR teams and hotel managers looking for actionable insights into prospective candidates. 

Industry Snapshot

number of hotels in the world as of ’22

employed by the U.S.’s accommodation industry

Forecasted CAGR for the sector from 2022 to 2030

The lodgings and resort industry is seeing an influx of new technology, from contactless check-in to concierge video chats to robotic room service.  These innovations bring promise, but also challenges.   

HR teams now have to find candidates who not only have the industry knowledge and personality traits required for success, but also have digital fluency as well. 

We have over 15+ years of experience partnering with facilities of all sizes. We’ve developed an in-depth understanding of the qualities that influence success and can filter your pipeline to ensure only qualified applicants advance.

We Understand

Hospitality Roles

Between surpassing guest expectations to managing daily operations, there’s no room for mistakes when it comes to hiring these roles.

We have over two decades helping our materials clients identify candidates for some of the most popular roles that exceed performance targets and align well with your culture.

popular roles include:

  • Concierge
  • Resort Manager
  • Maintenance Engineer
  • Housekeeping Manager
  • Front Desk Receptionist

What Makes a Rockstar Employee at a Hospitality Company?

Our workplace psychologists have partnered with a wide range of clients, from national and regional chains to management firms servicing local resorts.

As a result of this research, we have identified a proven profile of knowledge, abilities and skills that, together, provide a high-level of predictability into whether a candidate will be successful in the role.

Lodging & Resort
Personality Traits

There are a number of personality traits that often align with success at hotels and resorts, and are frequently requested by our clients.

Don’t see a trait you want to measure?
Connect with a Product Specialist today to learn how we can measure and report on any singular trait or ability you believe equate to success.


  • Attention to Detail: being careful about detail and thorough

  • Adaptability / Flexibility: being open to change in work

  • Cooperation: being pleasant with others on the job

  • Concern for Others: being sensitive to others’ needs

  • Dependability: being reliable and fulfilling obligation

  • Self Control: avoiding aggressive behaviors

  • Stress Tolerance: dealing calmly with stressful situations

These lodging and resort Companies Trust HighMatch:

The HighMatch Hospitality Assessment

HighMatch’s Hospitality Assessment includes a highly configurable test that’s fast, easy-to-implement and measures personality, aptitude and skills right out of the box.

Best of all, it comes pre-populated with job profiles for the most popular roles. These profiles were built by our workplace psychologists and are validated for accuracy.

For larger organizations, HighMatch can build a personalized assessment tailored to your specific role and culture.

Ready to take our Hospitality Assessment for a spin?

Book a demo

Lodging & Resort
Cognitive Abilities

While not as exhaustive a list as personality traits, there are also several cognitive abilities that often align with success at hotels and resorts.

Don’t see a trait you want to measure?
Connect with a Product Specialist today to learn how we can measure and report on any singular trait or ability you believe equate to success.


  • Vocabulary: is the measure of the richness of someone’s vocabulary and fluidity in communication

  • Logical Problem Solving: measures the ability to think through large, complex problems in a linear, step-by-step way

“[An] ​​invaluable part of our hiring process. The job fit report and interview guide are clear and easy to use to ensure a consistent candidate evaluation.”

CFO, Enterprise Company


A national hospitality company deploys HighMatch to increase sales by 17% per month

Read how HighMatch helped a national hospitality company find sales team members who sold more, had better attendance and a more positive attitude.


Lodging & Resort Skills

We approach skills testing differently than everyone else. HighMatch skills tests, powered by our modern, testing engine, are short and candidate-friendly.

They are also highly personalized, compiled by our team of workplace psychologists from a pool of components and tailored to measure what matters most in the role.

Skills testing is an important piece of the puzzle, however it’s rarely the whole solution. Our clients couple skills testing with other components to ensure they are getting the full picture of a candidate.


  • Computer Literacy: This fast, mobile-friendly test assesses candidate’s understanding of basic computer use

  • English Fluency: This fluency test assesses a candidate’s understanding of the English language

  • Microsoft Excel: A quick, mobile-friendly assessment designed to test a candidate’s knowledge of MS Excel

  • Microsoft Word: A fast yet comprehensive assessment designed to test a candidate’s knowledge of MS Word

For larger organizations, HighMatch can also quickly create short, personalized and mobile-first skills tests covering topics like Telephone Etiquette or Cash Handling, all powered by our modern, mobile-first assessment engine and tailored to your roles.

Have Better Interviews

Interviews are an opportunity to take insights from the Candidate Report and dive deeper, ensuring alignment between the role, the individual and the organization.

This guide provides actionable tips on how to have more meaningful interviews, from asking relevant questions, making the interview conversational and avoiding conversation threads that can lead to unconscious bias.


Need a different guide to improve your hiring process?
If so, then look no further!

Whether you are new to recruiting or an experienced hiring manager, our guides have something for you.

HighMatch Hospitality Skills Assessment

Ready to learn how a hospitality skills assessment from HighMatch can help your lodging or resort business find better quality candidates, increase recruiter efficiency, improve diversity and reduce turnover?

Speak to a Hospitality Product Specialist.

Get started