help when you need it

Customer Success

Customer success is our top priority at HighMatch. Whether you’re integrating your tech stack with our platform or need help defining your hiring strategy, our customer success team has your back.

Looking for Help?

Send us a direct Support Request for your account, or ask us a question you are having trouble answering. We try to respond to all Support Requests within two business hours.

We also have a frequently asked questions section below and in our Knowledge Base. You can browse some of our most commonly sought out articles here.

A partner at every step of your journey

We measure our success through our customers’ satisfaction, and pride ourselves in helping our customers make better hiring decisions every day. To ensure that’s the case, every customer, regardless of size, gets a similar treatment.

Onboarding

A dedicated Customer Success Manager will help you implement HighMatch in a way that works best for your organization. We will get you comfortable using HighMatch and link you to the right resources.

Business Reviews

We have periodical business reviews to make sure you are meeting your desired goals, and if not, we’ll work with you to ensure you are getting the desired results.

Professional Services

We provide a wide range of talent consulting services to help you achieve success at every step of your hiring journey, from performing a job analysis to benchmarking and validation.

Support

Need to solve an issue? Our customer support team is here to help. Our customers repeatedly say that our individualized customer support is one of their favorite parts of the service. Find out why – connect to our Support team today.

The HighMatch Services Team

Our Services team was built to support the needs of HR teams and the I/O’s that often work alongside them, providing a number of critical talent consulting services that ensure any assessment fielded through HighMatch is validated to ensure it avoids bias and is accurate in its predictive ability.

Unlike our counterparts in the industry, these services aren’t simply add-ons to an off-the-shelf solution. Instead, our Services team are a critical part of every solution that we sell.

They engage with our clients to fully understand the root causes of their current pain points, identifying ways to solve those through a mix of technology, business acumen and science.

As a result, those purchasing a solution from HighMatch can rest easy knowing they’re getting a highly personalized, scientifically-validated assessment that measures those competencies critical to success in the role and organization.

Best of all, we provide those insights in intuitive reports without the psychological jargon, leading to higher adoption rates among hiring managers.

Learn more

“The thing I like most about working with Berke is their people. They have always responded promptly and effectively.”

G2 Review, Director of HR, Enterprise Company

Awards & Testimonials

Our product has won numerous awards on top-rated review sites like G2.

Check out our G2 profile for first-hand testimonials from professionals just like you, and to better understand why we’re rated the “Easiest To Use” by our customers.

Buyer’s Guide

Selecting the right assessment solution from the hundreds available can be daunting. To make that process a little easier, we created a Buyer’s Guide.

It’s an objective, downloadable report created by our team of Industrial & Organizational (I/O) psychologists that outlines what to consider when evaluating assessment vendors.

download now

Need a different guide to improve your hiring process?
If so, then look no further!

Whether you are new to recruiting or an experienced hiring manager, our guides have something for you.