Complete Skills Test Library for:

Service Skills

Our service skills test library helps hiring managers understand candidate’s knowledge of the principles and best practices in regards to service roles.

HighMatch Service Skills Test Library

HighMatch’s Services team made up of Industrial & Organizational psychologists have identified a number of relevant role-based skill tests for candidates in Service positions on prior experience with clients in the space.

  • Basic Computer Literacy: This simulation measures knowledge of general computer terminology, processes, and applications and the ability to perform certain operations. This simulation consists of both multiple choice and simulation-based questions, and includes the following topics: Application Software, Computer Terms, Internet and Email, Managing Files, Operating System, and Parts of the Computer
  • Basic Office Skills: This test measures basic math and verbal skills. Topics include Basic Math (adding numbers, subtracting fractions), Business Math (business related word problems), Filing Skills (recognizing alphabetical order), Grammar, and Spelling
  • Basic Reading Comprehension: This test examines a person’s ability to draw important information from written material. Test takers are asked to read text passages and answer questions, identify words based on how they are used in a sentence, and determine whether a statement is a fact or an opinion
  • Basic Spelling: This test measures a person’s ability to spell correctly. a person is asked to identify whether a word is spelled correctly and, if this is not the case, requested to correct those words
  • Cash Handling: This test is designed to access a person’s ability to recognize the various bills and coins of U.S. currency, to add and subtract using bills and coins, and to accurately make change. The assessment presents questions that focus primarily on using the least amount of bills and coins to make certain amounts, working with images depicting actually currency, and simple addition and subtraction. This assessment is appropriate for cashiers, retail associates, and bank tellers that frequently handle U.S. currency
  • Email Etiquette: This test determines a person’s knowledge of email etiquette – from very basic questions to advanced ones. It covers a range of topics from email policy, to the structure and layout of email for both personal and business purposes
  • MS Office: This test evaluates a person’s ability to use the most common features in Microsoft Excel, Word, and PowerPoint.
  • Shop Math: This assessment covers such topics as adding numbers, converting decimals to fractions, determining dimensions, converting measurements, and working with fractions. This test is appropriate to administer to working with shop math on a regular basis

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HighMatch Foundational Skills Tests

Certain skills are foundational to specific discipline, in that someone applying for a role needs to have some level of expertise in these skills as a baseline to even be considered qualified as a candidate. In sales roles, these foundational skills include:

  • English Comprehension: Multiple-choice test that measures vocabulary, grammar and reading comprehension skills
  • Food and Beverage Services: Multi-choice test that measures the knowledge of meal planning, service preparation, types of service equipment, and types of beverages
  • Logical Reasoning – Decision Making: The Logical Reasoning – Decision Making assessment measures the test takers approach to making decisions and their ability to use factual information and ethical dilemmas to determine the best course of action for each scenario
  • Logical Reasoning – Decision Making: The Logical Reasoning – Decision Making assessment measures the test takers approach to making decisions and their ability to use factual information and ethical dilemmas to determine the best course of action for each scenario
  • MS Office Basic Computer Literacy: Multi-choice test that measures the ability to use MS Word, MS Excel and MS PowerPoint to perform basic tasks on a computer
  • Microsoft ExcelFast, mobile assessment that tests a candidate’s knowledge of the domains measured by the Microsoft MO-200 Excel 365/2019 Certification
  • Microsoft PowerPoint: Fast, mobile test that tests a candidate’s knowledge of the domains measured by the Microsoft MO-300 Powerpoint 365/2019 Certification
  • Microsoft WordFast, mobile test that tests a candidate’s knowledge of the domains measured by the Microsoft MO-100 Word 365/2019 Certification

Don’t see a specific skill? Connect with a Skills Product Specialist to discuss your needs.

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Customizable MS Office Testing

HighMatch’s suite of Microsoft Office skills tests are fully ADA / WCAG-2 compliant for accessibility and accommodation, is fully customizable and built from the ground up for mobile.

They feature SMS invitations and reminders, a mobile-optimized candidate experience and the ability to customize the questions, scoring and reporting to your specific needs.

Tests include:

These tests were written by expert technical writers with 20+ years of experience, including developing content directly for Microsoft, and have been rigorously tested by our in-house team of I/O psychologists with a large group of professional users.

Try a sample MS Office Test

What Makes a Rockstar
Service Employee?

We have helped a number of our clients identify high-quality service candidates over the last two decades, and, as a result, we’ve developed an in-depth understanding of the personality traits, aptitudes and skills required for success in this role.

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HighMatch’s Service Skills Test Library

HighMatch is a modern pre employment assessment platform that identifies top talent, keeps strong candidates in your pipeline, and re-skills current employees.

Choose from either custom or packaged assessment based on the specific needs of your organization, and allow your candidates to benefit from an intuitive, mobile-first platform that works to build a holistic index of their capabilities.

Interested in a Service Skills Test? Connect with a Skills Specialist

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