A local hospital has recently noticed a rise in complaints regarding their nurses’ lack of empathy.
To mitigate the issue, they engage HighMatch’s Services team to craft better interview questions related to empathy within the context of their organization.
To get to the bottom of the issue, we first interview current experts on staff for a better understanding of the problem.
Some examples of questions we’d ask include:
- “What goes wrong when a nurse doesn’t show enough Empathy?”
- “What is an example of a situation where Empathy is crucially important for a nurse?”
- “Can you provide examples of outstanding display of Empathy from a nurse that produced positive outcomes?”
- “Can you provide an example of poor display of Empathy that led to negative outcomes?”
We’ll then use the themes that come from this discussion to create job-specific interview questions and a scoring guide that will support the client when evaluating employees for empathy during the hiring process.
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