CASE STUDY
How Spot Inc. Reduced Turnover and Improved Sales Performance
Spot Inc., a national logistics leader, partnered with HighMatch to identify sales candidates who stay longer and outperform.
47%
Decrease in turnover
THE CHALLENGE
Turnover Was Slowing Growth and Increasing Costs
Spot Inc. was experiencing high turnover in customer and carrier sales roles. These positions require heavy training investment and ramp-up time, making early exits particularly costly. Many new hires were recent college graduates, making it difficult to evaluate potential based solely on resumes.
Leaders needed a more reliable way to identify candidates with the traits to succeed in high-volume logistics sales.
The Hiring Challenges
High Turnover
Customer and carrier sales roles saw costly early exits.
Limited Predictive Insight
Resumes alone couldn’t reveal key success traits.
Inconsistent Hiring Decisions
Lack of objective signals led to misaligned hires.
THE HIGHMATCH APPROACH
From Guesswork to Data-Driven Hiring
Spot Inc. partnered with HighMatch to implement a personalized assessment strategy. By analyzing role needs and benchmarking current employees, HighMatch built a tailored assessment measuring traits such as quantitative reasoning, resilience, and monetary orientation, helping the hiring team spot top performers earlier.
BENCHMARK
Identified the core traits of successful customer and carrier sales reps
BUILD
Developed a tailored assessment targeting high-value predictive traits
VALIDATE
HighMatch I/O’s analyzed pre/post data to understand effectiveness
THE RESULTS THAT MATTERED
47% Lower Turnover, 3x More Likely to Hit Targets
47%
Decrease in Turnover (Sales)
40%
Decrease in Carrier Sales Turnover
3x
More Employees Hitting Load Targets
Spot Inc. saw dramatic improvement after implementing HighMatch. Stronger candidates stayed longer, hit performance targets more consistently, and delivered higher revenue and margins.
The impact was clear: A massive turnover reduction across two critical roles, with higher average margin and revenue for top scorers.
Before HighMatch, we struggled with inconsistent hiring decisions and high turnover. The platform has provided us with a more objective and reliable way to assess candidates.
Christian Hyman, Director of Talent Acquisition, Spot Inc.
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