Restaurant Assessments That Reduce Turnover
HighMatch is a restaurant hiring assessment platform that helps QSRs and restaurant groups reduce turnover, identify dependable employees at every level, and hire quickly without sacrificing fit.
THEY TRUST HIGHMATCH
How Does HighMatch Support Restaurant Hiring?
HighMatch provides pre-employment assessments for restaurant roles, from hourly employees and walk-in applicants to shift leaders and general managers.
What Causes High Turnover
in Restaurants?
Hiring quickly without enough information about job fit can lead to no-shows, inconsistent service, and repeated turnover.
RESTAURANT REALITIES:
High turnover
disrupts hourly and
management teams
No-shows create scheduling gaps and increase labor costs
Poor service hurts
repeat business
and brand loyalty
HighMatch gives managers more consistent information before they make a hiring decision.
How Are Assessments Personalized
to Restaurant Roles?
CHALLENGE
WALK-IN APPLICANTS
Candidates can apply and complete an assessment from their phone in minutes.
CREW HIRING
Assessments identify traits and capabilities connected to dependable service and job success.
MANAGER HIRING
Leadership assessments evaluate judgment, team leadership, and hiring potential.
INTERNAL PROMOTION
Development insights help identify employees who may be ready for greater responsibility.
Because every restaurant role calls for something different, we calibrate the assessment down to what matters most for each position, from crew reliability to cognitive demands to management judgment.
Why Does HighMatch
Work for Restaurant Hiring?
ALL ROLES
From cooks, cashiers, and
servers to GMs and shift leads
MOBILE-FIRST
Candidates can apply and complete
the assessment from their phones
INSTANT INSIGHTS
Managers receive clear, actionable
results they can use right away
SCALABLE
Supports franchise, corporate, multi-unit,
and multi-brand restaurant operations
How Are Restaurant Assessments
Built for Each Role?
Every Guest Experience is Unique, Our Assessments Support Yours
Every restaurant role calls for a different combination of behaviors, skills, and judgment, so HighMatch personalizes the assessment to what matters most in each position.
Stocking inventory requires accuracy. Handling customers requires empathy. Running the floor requires authority.
measure what matters most:
CREW MEMBERS
Reliability, service orientation, work ethic, adaptability, and stress tolerance
SHIFT LEADS
Accountability, communication, judgment, and decisiveness
GENERAL MANAGERS
Leadership, critical thinking, integrity, and team management
HighMatch builds each assessment around the traits connected to success in the role and environment. See the crew member assessment page.
What’s Included in a
Candidate Report?
HighMatch candidate reports give restaurant managers clear, mobile-friendly insights they can use during screening and interviews.
Features Include:
OVERALL SCORE
A clear summary of candidate alignment
CUSTOM RANGES
Scoring based on the organization’s hiring criteria
INTERVIEW GUIDES
Questions tailored to each candidate’s results
DEVELOPMENT TIPS
Guidance that can support onboarding and employee growth
Candidate reports reflect the traits and capabilities associated with success in each restaurant role and work environment.
What Results Have Restaurants Achieved?
70%
more likely to be retained
68%
more likely to perform above expectations
Chopt restaurants partnered with HighMatch to design a General Manager assessment, which helped identify candidates who were 70% more likely to be retained and 68% more likely to perform above expectations.
How Can Restaurants Identify Effective Managers?
Leadership assessments can help restaurant operators identify managers with the judgment, communication style, and leadership traits needed to build dependable teams and maintain consistent service.
What Other Restaurant Hiring Challenges Should Operators Consider?
These resources cover turnover, workplace culture, and the skills restaurant employees need to succeed.
Build Restaurant Teams That Perform and Stay
