pre-employment assessments for

Administrative Positions

Ensure your administrators are qualified to manage your daily operations and are able to process information professionally and efficiently with our Administrative Skills Assessment Test.

We Know Administrative Roles

When it comes to the administrative aspects of your business, there’s no room for mistakes. Admin teams needs to be highly organized and effective in their roles to ensure the smooth operation of the business.

We have deep experience helping our client partners identify candidates with the high impact traits that influence success in administrative roles.

OUR MOST POPULAR ADMINISTRATIVE ROLES INCLUDE:

  • Office Manager
  • Receptionist
  • Executive Assistant
  • Administrative Assistant
  • Administrative Manager

Most companies have at least one rockstar member of the administrative team. They are successful, tenured, always in-the-know and raise morale just by showing up.    

A HighMatch Job Analysis coupled with a Benchmark Study is a great way to identify the personality traits, cognitive abilities and skills that make them so successful. You can even apply that rockstar profile as a filter to your candidate pool.

Administrative Job Functions

HighMatch’s Administrative Skills Assessment Test evaluates candidates for the aptitudes, traits and work skills necessary to improve your organization.

When assessing technical skills for administrative positions, it’s important to keep the critical job functions in mind so you have an effective frame of reference of what to look for in a candidate.

Those Include:

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

What Makes a Rockstar Administrative Employee?

We have helped a number of our clients identify high-quality administrative candidates over the last two decades, and, as a result, we’ve developed an in-depth understanding of the personality traits, aptitudes and skills required for success in this role.

ADMINISTRATIVE

Personality Traits

  • Integrity: Being honest and ethical 
  • Dependability: Being reliable, responsible, dependable and fulfilling obligations 
  • Leadership: Job requires a willingness to lead, take charge, and offer opinions and direction. 
  • Self Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. 
  • Attention to Detail: Job requires being careful about detail and thorough in completing work tasks

Aptitude abilities

ADMINISTRATIVE

  • Logical Problem Solving: measures the ability to think through large, complex problems in a linear, step-by-step way.  It has direct bearing on an individual’s ability to weigh pros and cons of potential decisions, consider the consequences of potential courses of action, and choose the option that is most sensible
  • Rapid Problem Solving: the ability to deal with many problems, one after another quickly. It requires developed abstract reasoning skills to quickly recognize links and commonalities between seemingly unrelated objects.  It has direct bearing on a candidate’s ability to diagnose problems and develop solutions quickly
  • Vocabulary: the measure of the richness of someone’s vocabulary.  It has direct bearing on their fluidity in communication and their ability to process and understand written documents and spoken instructions – as well as the ability to write and speak clearly

ADMINISTRATIVE

Skill Tests

  • Workplace Administration Skills: Multi-choice test that measures the ability to organize one’s workplace, properly maintain data, perform simple tasks on the computer and resolve administrative issues.
  • Office grammar and spelling: A test that measures the test takers knowledge of spelling, sentence structure, punctuation, and word usage.
  • Front Office Management: Multi-choice test that measures the knowledge of front office operations.
  • Data entry: A simulated data entry test that measures the ability to accurately transcribe data from pre-filled forms and the ability to verify pre-filled data.

Gen Z is Changing Talent Acquisition

Generation Z is changing the way we think about recruiting. These youthful employees aren’t as similar to millennials as talent acquisition professionals would anticipate.

To understand how to recruit Gen Z’ers effectively, we surveyed talent acquisition professionals to learn their proven tactics.

Our report reveals what talent acquisition professionals have done to recruit and retain Generation Z employees successfully.

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HighMatch’s Administrative Assessment Test

HighMatch is a modern pre-employment assessment tool that identifies top talent, keeps strong candidates in your pipeline, and re-skills current employees.

Choose from either custom or packaged assessment based on the specific needs of your organization, and allow your candidates to benefit from an intuitive, mobile-first platform that works to build a holistic index of their capabilities.

Ready to start measuring what matters? Speak to an Administrative Product Specialist.

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