pre employment Testing for

IT/Technical Positions

Ensure your IT/Technical support is qualified to manage your daily operations and are able to process information professionally and efficiently with our IT Pre Employment Testing solution.

We Know IT/Technical Roles

When it comes to the IT / technical aspects of your business, there’s no room for mistakes. IT/Technical professionals need to consistently bring their A-game or risk allowing the entire business to go under.

We have deep experience helping our client partners identify candidates with the high impact traits that influence success within these roles.


  • Tech Support Specialist
  • IT Manager
  • Field Technician
  • Building Engineer
  • Field Technical Operations

Every company has a rockstar member of the team. They are successful, tenured and raise morale just by showing up.    

A HighMatch Job Analysis coupled with a Benchmark Study is a great way to identify the personality traits, cognitive abilities and skills that make them so successful. You can even apply that rockstar profile as a filter to your candidate pool.

IT/Technical Job Functions

HighMatch’s IT Pre Employment Testing Solution evaluates candidates for the aptitudes, traits and work skills necessary to improve your organization.

When assessing technical skills for IT/Technical positions, it’s important to keep the critical job functions in mind so you have an effective frame of reference of what to look for in a candidate.

Those Include:

  • Analyze security of systems, network, or data
  • Resolve computer network problems
  • Document network-related activities or tasks
  • Create electronic data backup to prevent loss of information
  • Implement security measures for computer or information systems

What Makes a Rockstar
IT/Technical Employee?

We have helped a number of our clients identify high-quality It/technical candidates over the last two decades, and, as a result, we’ve developed an in-depth understanding of the personality traits, aptitudes and skills required for success in this role.


Personality Traits

  • Integrity: Being honest and ethical 
  • Attention to detail: Being careful about detail and thorough in completing job tasks
  • Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations
  • Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude
  • Analytical thinking: Job requires analyzing information and using logic to address work-related issues and problems
  • Integrity: Job requires being honest and ethical


Aptitude Abilities

  • Logical Problem Solving: measures the ability to think through large, complex problems in a linear, step-by-step way.  It has direct bearing on an individual’s ability to weigh pros and cons of potential decisions, consider the consequences of potential courses of action, and choose the option that is most sensible
  • Rapid Problem Solving: the ability to deal with many problems, one after another quickly. It requires developed abstract reasoning skills to quickly recognize links and commonalities between seemingly unrelated objects.  It has direct bearing on a candidate’s ability to diagnose problems and develop solutions quickly
  • Spatial Visualization: the ability to hold, manipulate, and think about three dimensions. This ability has direct bearing on someone’s ability to work with physical/digital systems (both physical and digital) that have multiple parts and components that contribute to the overall system


Skill Tests

  • Call Center Technical Support: The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues
  • Technical Support – IT/Network: The Technical Support – IT/Network assessment is meant for IT Technical Support and Network Administrators with one or more years of experience
  • Technical Support Processes: The Technical Support Processes test assesses technical support concepts and processes as they are related to software, Internet, Windows, and overall PC support
  • Workplace Administration Skills: Multi-choice test that measures the ability to organize one’s workplace, properly maintain data, perform simple tasks on the computer and resolve administrative issues

Skills Tests

Enterprise companies have the organizational structure to support role specialization, which means most hires will have to have knowledge and experience across a number of hard skills necessary to fulfill every requirement of the role.

HighMatch helps eliminate these worries by providing skills assessments that offer an unbiased measurement of your candidate’s ability to perform and understand tasks and software related to various job functions.

Learn more

Need a different guide to improve your hiring process?
If so, then look no further!

Whether you are new to recruiting or an experienced hiring manager, our guides have something for you.

HighMatch’s IT Pre Employment Testing

HighMatch is a modern pre-employment assessment tool platform that identifies top talent, keeps strong candidates in your pipeline, and re-skills current employees.

Choose from either custom or packaged assessment based on the specific needs of your organization, and allow your candidates to benefit from an intuitive, mobile-first platform that works to build a holistic index of their capabilities.

Ready to start measuring what matters? Speak with a Product Specialist

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