pre-employment Testing for

IT/Technical Positions

Ensure your IT/Technical support is qualified to manage your daily operations and are able to process information efficiently with our IT Assessment Solution.

IT Technical Assessment

Personalized assessments

HR teams hiring for IT/technical positions need an efficient hiring process that identifies candidates at all job levels that align with both the role and culture.

HighMatch’s personalized assessment solution includes independently validated measures that can assess a candidate’s for only those specific qualities that matter most in the role, using your preferred language.

Employment Outlook

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Computer support specialists assist computer users and organizations. These specialists either maintain computer networks or provide technical help directly to computer users.

They respond to requests for help in a number of ways, such as in person or by phone, online chat, or email.

When assessing technical skills for IT/Technical positions, it’s important to keep the critical job functions in mind so you have an effective frame of reference.

Critical Job functions Include:

  • Analyzing security of systems, network, or data
  • Resolving computer network problems
  • Documenting network-related activities or tasks
  • Creating data backup to prevent loss of information
  • Implementing security measures for computer or information systems

Measure anything, at any stage

HighMatch has a full suite of content capabilities, enabling our team to approach each role differently.

Our personalization process identifies those capabilities we need to employ to measure what matters most.

Each content capability is made up of independently validated measures that can be used in any combination and at any stage of the hiring process.

We Understand IT/Technical Roles

When it comes to the technical aspects of your business, there’s no room for mistakes.

IT/Technical professionals need to consistently bring their A-game or risk allowing the entire business to go under.

We have deep experience helping our client partners identify candidates with the high impact traits that influence success within these roles.


  • Tech Support Specialist
  • IT Manager
  • Field Technician
  • Building Engineer
  • Field Technical Operations


Personality Traits

  • Integrity: Being honest and ethical 

  • Attention to detail: Being careful when completing tasks

  • Dependability: Being responsible while fulfilling obligations

  • Cooperation: Being pleasant and good-natured when working with others

  • Analytical thinking: Analyzing information using logic

IT Personality Traits

IT Staff Abilities


Aptitude Abilities

  • Spatial Visualization: Ability to hold, manipulate, and think about three dimensions in one’s mind

  • Numerical Reasoning: Numerical aptitude and ability to interpret, analyze, calculate, and draw conclusions using numbers and data sets

  • Logical Problem Solving: Ability to draw accurate conclusions based on observations and experiences


Skill Tests

HighMatch has several relevant tests for this function, all of which can be tailored to your specific role. They include:

  • Basic English Fluency: this fluency test assesses a candidate’s understanding of the English language

  • Microsoft Excel: A quick, mobile-friendly assessment designed to test a candidate’s knowledge of MS Excel

  • Math Fundamentals: A short, fast skills assessment that tests candidate’s understanding of basic math concepts

HighMatch can also create short, personalized skills tests covering topics like Computer Support, all powered by our modern, mobile assessment engine.

IT Staff Skills

A platform for today’s workforce

HighMatch’s modern, powerful assessment platform was built to support the unique needs of larger organizations.

Our intuitive client dashboard offers candidate insights at a glance, inclusive of a single roll-up score alongside personalized competencies in your preferred language.

Our mobile candidate experience provides a fast, seamless and inclusive way to measure candidates against those competencies that matter most in your organization.

HighMatch dashboards

HighMatch dashboards are highly personalized, from the competencies reported on to sections, measures, ranges and targets ~ even the look and feel can be tailored to your needs.

Features include:

  • Single Score: a single roll-up performance score
  • Custom Ranges: flexible, client-defined score ranges
  • Topic Scores: tailored topic scores for key sections
  • Answers Tab: easily review answers to questions
  • Action Tabs: email or call applicants with one click
  • Interview Guides: tailored question prompts
  • Development: recommendations for improvement

All content shown for each measure across all sections can be tailored to your needs, using your preferred language.

see a sample report
Sample Candidate Report

support for every level

Whether you are hiring for high volume hourly positions or hiring your next senior executive, we have you covered.

HighMatch is the only assessment vendor to offer personalized assessment solutions for roles across the professional spectrum.

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