pre employment assessment Test for

Customer Service Positions

Ensure your Customer Service Representatives are qualified in assessing customers’ needs and processing information professionally and efficiently with our Customer Service Assessment Solution.

customer service assessment

Personalized assessments

HR teams hiring for customer service positions need an efficient hiring process that identifies candidates at all job levels that align with both the role and culture.

HighMatch’s personalized assessment solution includes independently validated measures that can assess a candidate’s for only those specific qualities that matter most in the role, using your preferred language.

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Employment Outlook

avg Growth rate

job openings annually

median pay


Customer service representatives work with customers to resolve complaints, process orders, and provide information about an organization’s products and services.

They often provide services by phone, but also may interact with customers face to face, by email or text, and live chat.

When assessing technical skills for customer service positions, it’s important to keep the critical job functions in mind so you have an effective frame of reference.

Critical job Functions Include:

  • Speaking with customers by phone or in person
  • Verifying changes resolved a customer’s problem
  • Keeping records of customer interactions
  • Resolving customers’ service or billing complaints
  • Using computers to complete forms

Measure anything, at any stage

HighMatch has a full suite of content capabilities, enabling our team to approach each role differently.

Our personalization process identifies those capabilities we need to employ to measure what matters most.

Each content capability is made up of independently validated measures that can be used in any combination and at any stage of the hiring process.

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We Understand These Roles

Your customer service team is the face of your company, so its critical they make a good first impression when it comes to engaging with prospective and existing customers.

We have deep experience helping our client partners identify candidates with the high impact traits that influence success in customer service roles.

POPULAR customer service ROLES INCLUDE:

Customer Service

Personality Traits

  • Attention to detail: Being careful when completing tasks

  • Integrity: Being honest and ethical

  • Cooperation: Being pleasant and cooperative with others

  • Dependability: Being responsible while fulfilling obligations

  • Concern for others: Being sensitive to others’ needs

customer service personality traits

customer service abilities


Aptitude Abilities

  • Logical Problem Solving: Ability to draw accurate conclusions based on observations and experiences

Customer Service

Skill Tests

HighMatch has several relevant tests for this function, all of which can be tailored to your specific role. They include:

  • Basic English Fluency: this fluency test assesses a candidate’s understanding of the English language.

  • Computer Literacy: this fast, mobile-friendly test assesses candidate’s understanding of basic computer use

  • Math Fundamentals: A short, fast skills assessment that tests candidate’s understanding of basic math concepts

HighMatch can also create short, personalized skills tests covering topics like Call Center Etiquette, all powered by our modern assessment engine and tailored to your roles.

customer service skills

A platform for today’s workforce

HighMatch’s modern, powerful assessment platform was built to support the unique needs of larger organizations.

Our intuitive client dashboard offers candidate insights at a glance, inclusive of a single roll-up score alongside personalized competencies in your preferred language.

Our mobile candidate experience provides a fast, seamless and inclusive way to measure candidates against those competencies that matter most in your organization.

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HighMatch dashboards

HighMatch dashboards are highly personalized, from the competencies reported on to sections, measures, ranges and targets ~ even the look and feel can be tailored to your needs.

Features include:

  • Single Score: a single roll-up performance score
  • Custom Ranges: flexible, client-defined score ranges
  • Topic Scores: tailored topic scores for key sections
  • Answers Tab: easily review answers to questions
  • Action Tabs: email or call applicants with one click
  • Interview Guides: tailored question prompts
  • Development: recommendations for improvement

All content shown for each measure across all sections can be tailored to your needs, using your preferred language.

see a sample report
Sample Candidate Report

support for every level

Whether you are hiring for high volume hourly positions or hiring your next senior executive, we have you covered.

HighMatch is the only assessment vendor to offer personalized assessment solutions for roles across the professional spectrum.

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They Trust HighMatch:

Ready to start measuring what matters? Speak with a Customer Service Product Specialist.

Get started

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