pre employment assessment Test for
Ensure your Customer Service Representatives are qualified in assessing customers’ needs and processing information professionally and efficiently with our Customer Service Assessment Solution.
HR teams hiring for customer service positions need an efficient hiring process that identifies candidates at all job levels that align with both the role and culture.
HighMatch’s personalized assessment solution includes independently validated measures that can assess a candidate’s for only those specific qualities that matter most in the role, using your preferred language.
-4%+
avg Growth rate
389k+
job openings annually
$36K+
median pay
Customer service representatives work with customers to resolve complaints, process orders, and provide information about an organization’s products and services.
They often provide services by phone, but also may interact with customers face to face, by email or text, and live chat.
When assessing technical skills for customer service positions, it’s important to keep the critical job functions in mind so you have an effective frame of reference.
HighMatch has a full suite of content capabilities, enabling our team to approach each role differently.
Our personalization process identifies those capabilities we need to employ to measure what matters most.
Each content capability is made up of independently validated measures that can be used in any combination and at any stage of the hiring process.
Your customer service team is the face of your company, so its critical they make a good first impression when it comes to engaging with prospective and existing customers.
We have deep experience helping our client partners identify candidates with the high impact traits that influence success in customer service roles.
HighMatch has several relevant tests for this function, all of which can be tailored to your specific role. They include:
HighMatch can also create short, personalized skills tests covering topics like Call Center Etiquette, all powered by our modern assessment engine and tailored to your roles.
HighMatch’s modern, powerful assessment platform was built to support the unique needs of larger organizations.
Our intuitive client dashboard offers candidate insights at a glance, inclusive of a single roll-up score alongside personalized competencies in your preferred language.
Our mobile candidate experience provides a fast, seamless and inclusive way to measure candidates against those competencies that matter most in your organization.
HighMatch dashboards are highly personalized, from the competencies reported on to sections, measures, ranges and targets ~ even the look and feel can be tailored to your needs.
Features include:
All content shown for each measure across all sections can be tailored to your needs, using your preferred language.
see a sample report
Whether you are hiring for high volume hourly positions or hiring your next senior executive, we have you covered.
HighMatch is the only assessment vendor to offer personalized assessment solutions for roles across the professional spectrum.
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