pre employment assessment Test for

Customer Service Positions

Ensure your Customer Service Representatives are qualified in assessing customers’ needs and processing information professionally and efficiently with our Customer Service Assessment Test.

Employment Outlook

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Customer service representatives work with customers to resolve complaints, process orders, and provide information about an organization’s products and services.

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, and via live chat.

When assessing technical skills for customer service positions, it’s important to keep the critical job functions in mind so you have an effective frame of reference.

Critical job Functions Include:

  • Speaking with customers by phone or in person
  • Verifying changes resolved a customer’s problem
  • Keeping records of customer interactions
  • Resolving customers’ service or billing complaints
  • Using computers to complete forms

We Understand Customer Service Roles

Your customer service team is the face of your company, so its critical they make a good first impression when it comes to engaging with prospective and existing customers.

We have deep experience helping our client partners identify candidates with the high impact traits that influence success in customer service roles.

POPULAR customer service ROLES INCLUDE:

What Makes a Rockstar
Customer Service Employee?

We have helped a number of our clients identify high-quality customer service candidates over the last two decades, and, as a result, we’ve developed an in-depth understanding of the personality traits, aptitudes and skills required for success in this role.

Customer Service

Personality Traits

  • Attention to detail: Being careful when completing tasks

  • Integrity: Being honest and ethical

  • Cooperation: Being pleasant and cooperative with others

  • Dependability: Being responsible while fulfilling obligations

  • Concern for others: Being sensitive to others’ needs


Aptitude Abilities

  • Vocabulary: the ability to communicate and write fluidly and clearly

Customer Service

Skill Tests

HighMatch has several relevant tests for this function, all of which can be tailored to your specific role. They include:

  • Basic English Fluency: this fluency test assesses a candidate’s understanding of the English language.

  • Computer Literacy: this fast, mobile-friendly test assesses candidate’s understanding of basic computer use

  • Math Fundamentals: A short, fast skills assessment that tests candidate’s understanding of basic math concepts

For larger organizations, HighMatch can also quickly create short, personalized skills tests covering topics like Call Center Phone Etiquette, all powered by our modern, mobile-first assessment engine and tailored to your roles.


Wayne Homes uses HighMatch to Identify Qualified Applicants

Hear from Michael Luckie-Ewing, former VP of People and Culture at Wayne Homes, a custom home builder serving 5 states for over 40 years.

Michael and his team used HighMatch to better filter applicants for the qualities and skills that contribute to success across every role in their organization.

Two Assessment Solutions

Choose an assessment solution based on the specific needs of your organization, and allow your candidates to benefit from an intuitive, mobile candidate experience that works to build a holistic index of their capabilities.

for small to medium-sized businesses

An intuitive and configurable pre-employment assessment that’s easy to understand and quick to implement.

for enterprise organizations

A highly personalized assessment solution that measures the qualities that matter most in the role and in your culture.

They Trust HighMatch:

Gen Z is Changing Talent Acquisition

Generation Z is changing the way we think about recruiting. These youthful employees aren’t as similar to millennials as talent acquisition professionals would anticipate.

To understand how to recruit Gen Z’ers effectively, we surveyed talent acquisition professionals to learn their proven tactics.

Our report reveals what talent acquisition professionals have done to recruit and retain Generation Z employees successfully.


Need a different guide to improve your hiring process?
If so, then look no further!

Whether you are new to recruiting or an experienced hiring manager, our guides have something for you.

HighMatch’s Customer Service Assessment Test

HighMatch is a modern pre-employment assessment tool that identifies top talent, keeps strong candidates in your pipeline, and re-skills current employees.

Choose from either custom or packaged assessment based on the specific needs of your organization, and allow your candidates to benefit from an intuitive, mobile-first platform that works to build a holistic index of their capabilities.

Ready to start measuring what matters? Speak with a Customer Service Product Specialist.

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