pre employment assessment Test for
Ensure your Customer Service Representatives are qualified in assessing customers’ needs and processing information professionally and efficiently with our Customer Service Assessment Test.
-4%+
avg Growth rate
389k+
job openings annually
$36K+
median pay
Customer service representatives work with customers to resolve complaints, process orders, and provide information about an organization’s products and services.
Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, and via live chat.
When assessing technical skills for customer service positions, it’s important to keep the critical job functions in mind so you have an effective frame of reference.
Your customer service team is the face of your company, so its critical they make a good first impression when it comes to engaging with prospective and existing customers.
We have deep experience helping our client partners identify candidates with the high impact traits that influence success in customer service roles.
We have helped a number of our clients identify high-quality customer service candidates over the last two decades, and, as a result, we’ve developed an in-depth understanding of the personality traits, aptitudes and skills required for success in this role.
HighMatch has several relevant tests for this function, all of which can be tailored to your specific role. They include:
For larger organizations, HighMatch can also quickly create short, personalized skills tests covering topics like Call Center Phone Etiquette, all powered by our modern, mobile-first assessment engine and tailored to your roles.
Hear from Michael Luckie-Ewing, former VP of People and Culture at Wayne Homes, a custom home builder serving 5 states for over 40 years.
Michael and his team used HighMatch to better filter applicants for the qualities and skills that contribute to success across every role in their organization.
Choose an assessment solution based on the specific needs of your organization, and allow your candidates to benefit from an intuitive, mobile candidate experience that works to build a holistic index of their capabilities.
for small to medium-sized businesses
An intuitive and configurable pre-employment assessment that’s easy to understand and quick to implement.
for enterprise organizations
A highly personalized assessment solution that measures the qualities that matter most in the role and in your culture.
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HighMatch is a modern pre-employment assessment tool that identifies top talent, keeps strong candidates in your pipeline, and re-skills current employees.
Choose from either custom or packaged assessment based on the specific needs of your organization, and allow your candidates to benefit from an intuitive, mobile-first platform that works to build a holistic index of their capabilities.
