Customer Service Representative Job Profile
HighMatch’s workplace psychologists developed a job profile for Customer Service Representatives that outlines the measures most predictive in determining success.
They have also defined behavioral measures hiring managers should explore further during the interview.
Additional titles for this role include:
Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Specialist, Customer Support Representative (Customer Support Rep), Guest Service Agent, Member Services Representative (Member Services Rep)