The introduction and widespread adoption of new technologies within the hospitality industry – from QR menus to contactless payment, concierge video chats to robotic room service – has impacted hiring as well. New hires today must be digitally fluent in addition to having the right behavioral traits for the role.
All of this puts added pressure on talent teams, who are tasked with quickly finding these digitally savvy candidates while also maintaining quality standards and historical behavioral norms.
We have 15+ years of experience partnering with hiring teams at hospitality companies helping them do just that. Over that time, we have developed an understanding of the qualities that influence success in each role, and can filter candidate pipelines to ensure only qualified candidates move forward.