pre employment Assessments for

Service Positions

Ensure your service employees are capable of both successfully managing their functional responsibilities while also communicating with customers effectively with our Services Assessment Solution.

service staff assessments

Personalized assessments

HR teams hiring for service positions need an efficient hiring process that identifies candidates at all job levels that align with both the role and culture.

HighMatch’s personalized assessment solution includes independently validated measures that can assess a candidate’s for only those specific qualities that matter most in the role, using your preferred language.

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Employment Outlook

service workers employed in the us

average age of a service employee in the us

average salary of a service employee in the us


Service roles come in a variety of flavors, from food service managers to automotive techs. Consistent across all of these roles is the need for workers who have the skills to do the job and communicate effectively with customers.

When assessing service candidates, it’s important to keep the critical job functions in mind so you have an effective frame of reference during interviews.

critical job functions Include:

  • Confer with customers by telephone or in person
  • Resolve customers’ problems & answer questions
  • Recommend products to customers based on needs
  • Estimate or quote prices, credit or contract terms

Measure anything, at any stage

HighMatch has a full suite of content capabilities, enabling our team to approach each role differently.

Our personalization process identifies those capabilities we need to employ to measure what matters most.

Each content capability is made up of independently validated measures that can be used in any combination and at any stage of the hiring process.

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We Know Service Roles

When it comes to filling service roles, you need to find candidates that possess the technical knowledge and hard skills to do the job effectively, while also having the innate qualities that enable them to effectively communicate with customers, partners and management.

We have deep experience helping our client partners identify candidates with the high impact traits that influence success in service roles.


  • Postal Service Clerks
  • Food Services Manager
  • Aircraft Service Attendants
  • Automotive Service Technicians
  • Medical and Health Services Manager


Personality Traits

  • Attention to Detail: being careful and thorough

  • Cooperation: being pleasant with others on the job

  • Integrity: being honest and ethical

  • Dependability: being reliable and fulfilling obligations

  • Concern for Others: being sensitive to others’ needs

service staff personality traits

service staff abilities


Aptitude Abilities

  • Logical Problem Solving: Ability to draw accurate conclusions based on observations and experiences


Skill Tests

HighMatch has several relevant tests for this function, all of which can be tailored to your specific role. They include:

  • English Fluency: this fluency test assesses a candidate’s understanding of the English language

  • Microsoft Excel: a quick, mobile-friendly assessment designed to test a candidate’s knowledge of MS Excel

  • Microsoft Word: a fast yet comprehensive assessment designed to test a candidate’s knowledge of MS Word

  • Math Fundamentals: A short, fast skills assessment that tests candidate’s understanding of basic math concepts

HighMatch can also create short, personalized skills tests covering topics like Cash Handling or Food Service Knowledge, all powered by our modern assessment engine and tailored to your roles.

service staff skills

A platform for today’s workforce

HighMatch’s modern, powerful assessment platform was built to support the unique needs of larger organizations.

Our intuitive client dashboard offers candidate insights at a glance, inclusive of a single roll-up score alongside personalized competencies in your preferred language.

Our mobile candidate experience provides a fast, seamless and inclusive way to measure candidates against those competencies that matter most in your organization.

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HighMatch dashboards

HighMatch dashboards are highly personalized, from the competencies reported on to sections, measures, ranges and targets ~ even the look and feel can be tailored to your needs.

Features include:

  • Single Score: a single roll-up performance score
  • Custom Ranges: flexible, client-defined score ranges
  • Topic Scores: tailored topic scores for key sections
  • Answers Tab: easily review answers to questions
  • Action Tabs: email or call applicants with one click
  • Interview Guides: tailored question prompts
  • Development: recommendations for improvement

All content shown for each measure across all sections can be tailored to your needs, using your preferred language.

see a sample report
sample candidate report

support for every level

Whether you are hiring for high volume hourly positions or hiring your next senior executive, we have you covered.

HighMatch is the only assessment vendor to offer personalized assessment solutions for roles across the professional spectrum.

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They Trust HighMatch:

Ready to start measuring what matters? Speak with a Services Product Specialist.

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