pre employment testing for

Service Positions

Ensure your service employees are capable of both successfully managing their functional responsibilities while also communicating with customers effectively with our Services Pre Employment Testing.

We Know Service Roles

When it comes to filling service roles, you need to find candidates that possess the technical knowledge and hard skills to do the job effectively, while also having the innate qualities that enable them to effectively communicate with customers, partners and management.

We have deep experience helping our client partners identify candidates with the high impact traits that influence success in administrative roles.

OUR MOST POPULAR service ROLES INCLUDE:

  • Postal Service Clerks
  • Food Services Manager
  • Aircraft Service Attendants
  • Automotive Service Technicians
  • Medical and Health Services Manager

Most companies have at least one rockstar services person. They are successful, tenured and raise morale just by showing up. 

 A HighMatch Job Analysis coupled with a Benchmark Study is a great way to identify the personality traits, cognitive abilities and skills that make them so successful. You can even apply that rockstar profile as a filter to your candidate pool.

Service Job Functions

HighMatch’s Service Pre Employment Testing evaluates candidates for the aptitudes, traits and work skills necessary to improve your organization.

When assessing technical skills for service positions, it’s important to keep the critical job functions in mind so you have an effective frame of reference of what to look for in a candidate.

Those Include:

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers’ problems
  • Answer customers’ questions about products, prices, availability, product uses, and credit terms
  • Recommend products to customers, based on customers’ needs and interests
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates

What Makes a Rockstar Service Employee?

We have helped a number of our clients identify high-quality service candidates over the last two decades, and, as a result, we’ve developed an in-depth understanding of the personality traits, aptitudes and skills required for success in this role.

sErvice

Personality Traits

  • Attention to Detail: Job requires being careful about detail and thorough in completing work tasks
  • Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude
  • Integrity: Job requires being honest and ethical
  • Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations
  • Concern for Others: Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job

SERVICE

Aptitude Abilities

  • Rapid Problem Solving: the ability to deal with many problems, one after another quickly. It requires developed abstract reasoning skills to quickly recognize links and commonalities between seemingly unrelated objects.  It has direct bearing on a candidate’s ability to diagnose problems and develop solutions quickly
  • Vocabulary: the measure of the richness of someone’s vocabulary.  It has direct bearing on their fluidity in communication and their ability to process and understand written documents and spoken instructions – as well as the ability to write and speak clearly

service

Skill Tests

  • Active Listening: this test assesses the test taker’s ability to listen attentively, infer meaning, and translate into a course of action. 
  • Cash Handling: this  test is designed to assess a test taker’s ability to recognize the various bills and coins of U.S. currency, to add and subtract using bills and coins, and to accurately make change
  • Customer Service: this test measures the candidate’s understanding of and attitude about customer service practices
  • Food Service Knowledge: this test that measures the knowledge of meal planning, service preparation, types of service equipment, and types of beverages
  • Telephone Etiquette: this test evaluates a test taker’s communication skills along with their ability to recognize proper telephone etiquette and the best way to handle calls

Attract & Maintain Displaced Workers

When displacement forces thousands of workers across the U.S. out of work, new expectations, fears, and considerations are introduced into the job search and workplace.

Talent acquisition pros must understand the impacts of displacement in order to access this unique talent pool.

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Whether you are new to recruiting or an experienced hiring manager, our guides have something for you.

HighMatch’s Service
Pre Employment Testing Solution

HighMatch is a modern aptitudes, traits and work skills that identifies top talent, keeps strong candidates in your pipeline, and re-skills current employees.

Choose from either custom or packaged assessment based on the specific needs of your organization, and allow your candidates to benefit from an intuitive, mobile-first platform that works to build a holistic index of their capabilities.

Ready to start measuring what matters? Speak with a Services Product Specialist.

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