Hiring assessments for

Lodgings & Resorts

Our Hospitality Solution helps modern talent teams identify qualified candidates at scale that align with their unique roles and company culture.

Personalized assessments

HR teams at Hospitality companies need an efficient hiring process that identifies candidates at all job levels that align with both the role and company culture.

HighMatch’s personalized assessment solution includes independently validated measures that can assess a candidate’s for only those specific qualities that matter most in the role, using your preferred language.

Industry Snapshot

number of hotels in the world as of ’22

employed by the U.S.’s accommodation industry

Forecasted CAGR for the sector from 2022 to 2030

Industry expertise

The lodgings and resort industry is seeing an influx of new technology, from contactless check-in to concierge video chats to robotic room service.  These innovations bring promise, but also challenges. HR teams now have to find candidates who not only have the industry knowledge and personality traits required for success, but also have digital fluency as well. 

HighMatch has over 15+ years of experience partnering with facilities of all sizes. Our psychologists have developed an in-depth understanding of the qualities that influence success and can filter your pipeline to ensure only qualified applicants advance.

Measure anything, at any stage

HighMatch has a full suite of content capabilities, enabling our team to approach each role differently.

Our personalization process identifies those capabilities we need to employ to measure what matters most.

Each content capability is made up of independently validated measures that can be used in any combination and at any stage of the hiring process.

We Understand

Hospitality Roles

Between surpassing guest expectations to managing daily operations, there’s no room for mistakes when it comes to hiring these roles.

We have over two decades helping our hospitality clients identify candidates for some of the most popular roles that exceed performance targets and align well with your culture.

popular roles include:

  • Concierge
  • Resort Manager
  • Maintenance Engineer
  • Housekeeping Manager
  • Front Desk Receptionist

Lodging & Resort
Personality Traits

There are a number of personality traits that often align with success at hotels and resorts, and are frequently requested by our clients.

Don’t see a trait you want to measure?
Check out Create, our personalized assessment solution. Our workplace psychologists build tailored assessments that measures those traits that matter most in the role.


  • Attention to Detail: being careful about detail and thorough

  • Adaptability / Flexibility: being open to change in work

  • Cooperation: being pleasant with others on the job

  • Concern for Others: being sensitive to others’ needs

  • Dependability: being reliable and fulfilling obligation

  • Self Control: avoiding aggressive behaviors

  • Stress Tolerance: dealing calmly with stressful situations

HighMatch dashboards

HighMatch dashboards are highly personalized, from the competencies reported on to sections, measures, ranges and targets ~ even the look and feel can be tailored to your needs.

Features include:

  • Single Score: a single roll-up performance score
  • Custom Ranges: flexible, client-defined score ranges
  • Topic Scores: tailored topic scores for key sections
  • Answers Tab: easily review answers to questions
  • Action Tabs: email or call applicants with one click
  • Interview Guides: tailored question prompts
  • Development: recommendations for improvement

All content shown for each measure across all sections can be tailored to your needs, using your preferred language.

see a sample report
sample candidate report

Lodging & Resort
Cognitive Abilities

While not as exhaustive a list as personality traits, there are also several cognitive abilities that often align with success at hotels and resorts.

Don’t see a trait you want to measure?
Connect with us today to learn how HighMatch can build a personalized assessment aligned to your specific roles and culture, using your preferred language.


  • Spatial Visualization: Measures a candidate’s ability to hold, manipulate, and think about three dimensions in one’s mind

  • Numerical Reasoning: Measures a candidate’s numerical aptitude and their ability to interpret, analyze, calculate, and draw conclusions using numbers and data sets

  • Logical Problem Solving: Measures a candidate’s ability to draw accurate conclusions based on their observations and experiences
5 star rating

“[An] ​​invaluable part of our hiring process. The job fit report and interview guide are clear and easy to use to ensure a consistent candidate evaluation.”

CFO, Enterprise Company


A national hospitality company deploys HighMatch to increase sales by 17% per month

Read how HighMatch helped a national hospitality company find sales team members who sold more, had better attendance and a more positive attitude.


national hospitality company case study

Lodging & Resort Skills

We approach skills testing differently than everyone else. HighMatch skills tests, powered by our modern, testing engine, are short and candidate-friendly.

They are also highly personalized, compiled by our team of workplace psychologists from a pool of components and tailored to measure what matters most in the role.

Skills testing is an important piece of the puzzle; however, our clients often couple skills testing with other capabilities to ensure they are getting the full picture of a candidate.


  • Computer Literacy: This fast, mobile-friendly test assesses candidate’s understanding of basic computer use

  • English Fluency: This fluency test assesses a candidate’s understanding of the English language

  • Microsoft Excel: A quick, mobile-friendly assessment designed to test a candidate’s knowledge of MS Excel

  • Microsoft Word: A fast yet comprehensive assessment designed to test a candidate’s knowledge of MS Word

For larger organizations, HighMatch can also quickly create short, personalized and mobile-first skills tests covering topics like Telephone Etiquette or Cash Handling, all powered by our modern, mobile-first assessment engine and tailored to your roles.

These lodging and resort Companies Trust HighMatch:

HighMatch lodging and resort clients

Speak to a Hospitality Product Specialist.

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