CASE STUDY
How an In-Home Care Provider Cut Turnover by 64%
This well-known in-home healthcare provider partnered with HighMatch to reduce early turnover and improve workforce dependability.
64%
Drop in turnover
THE CHALLENGE
Early Turnover Was Undermining Care Quality
This provider, serving individuals with developmental disabilities, was experiencing 80% turnover in the first six months. Many new hires stopped showing up within the first three months, creating major disruption across care teams and straining operational stability.
Leadership needed a way to reduce early turnover while improving the maturity and professionalism of new direct-care employees.
The Hiring Challenges
Severe Early Turnover
80% turnover in the first six months.
Unreliable Fit Signal
New hires often stopped showing up within 90 days.
Impact on Care Quality
Teams needed more mature and dependable employees.
THE HIGHMATCH APPROACH
From High Churn to Predictive, Profile-Based Hiring
HighMatch analyzed the behavioral and cognitive characteristics of the provider’s workforce and created a Job Profile defining the traits shared by top performers. All candidates were then evaluated against this profile using an easy-to-understand match score.
BENCHMARK
Identified the high-performing traits needed for direct-care success.
BUILD
Developed a Job Profile and scoring model aligned to those traits.
VALIDATE
Confirmed stronger alignment and measurable improvement in turnover.
THE RESULTS THAT MATTERED
64% Reduction in Turnover
63.6%
Decrease in turnover
Higher
professionalism
& dependability
After implementing HighMatch, turnover dropped from 80% to 29%, a 63.6% improvement. Leaders also reported that employees hired post-implementation were more mature, professional, and dependable, leading to greater continuity of care and reduced operational strain.
Want to Reduce Turnover in Direct-Care Roles?
