CASE STUDY
How a Leading Software Company Cut Turnover by Half
Struggling with turnover and inconsistent performance, this leading software company partnered with HighMatch to identify account manager candidates likely to stay and succeed.
60%
Lower
turnover
THE CHALLENGE
Turnover Was Disrupting Performance
This software company relied on account managers to support client relationships. But high turnover and uneven performance made results unpredictable and costly. Their hiring process lacked a reliable way to identify candidates who would stay longer and perform consistently.
Clearer signals were vital for leaders to mitigate risk and improve outcomes.
The Hiring Challenges
High Turnover
Frequent exits disrupted client relationships.
NO CLEAR SIGNAL
Hiring teams lacked a dependable way to predict success.
INCONSISTENT RESULTS
Performance varied widely across account managers.
THE HIGHMATCH APPROACH
From Unclear Fit to Predictive Hiring Signals
HighMatch partnered with the company to strengthen their hiring and performance process. By benchmarking top-performing account managers, HighMatch identified the behaviors and strengths that drove success and built a tailored assessment aligned to the role’s real demands.
BENCHMARK
Analyzed top-performing account managers to identify success-driving behaviors
BUILD
Built a role-specific assessment aligned to real job expectations
VALIDATE
Confirmed Preferred scores aligned to stronger performance and retention
THE RESULTS THAT MATTERED
Stronger Retention and Performance Outcomes
60%
Lower involuntary turnover
32%
More likely to be promoted
20%
More likely to be retained
After implementing HighMatch, the company saw clear separation in candidate outcomes. Preferred candidates consistently outperformed peers, stayed longer, and delivered stronger results across key performance measures.
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