industry: Non-Profit
challenge: Turnover Reduction

Family Resources Selects the Right Candidates with HighMatch

Since 1970, Family Resources, Inc. has been the agency people turn to for crisis counseling, safe shelter and respite for runaway and homeless teens.


  • Obtain additional views and information on candidates
  • Reduce turnover


  • Ask all candidates to take HighMatch prior to interviews


  • More successful employees
  • Better interviews


Difficulty getting to know candidates pre-hire

Cruz Melendez, Chief HR Officer, and his team were having trouble getting to know candidates pre-hire. It wasn’t until people were on the job that they had a good understanding of new hires’ strengths, weaknesses and workstyles.

Cruz and his team were doing their best to conduct thorough interviews but, ultimately, they decided to add another tool to the hiring process. They were seeking additional data and viewpoints to inform their decision making.


Introduce HIGHMATCH to the hiring process

Cruz decided to introduce an assessment before the interview. His team chose HighMatch for the accuracy of the reports. Part of the evaluation included asking current staff to take the assessment to judge the quality of insights.

The team was pleased with how accurately the HighMatch report described the current staff members. Since they already knew the staff, they could see how on-point the reports were.


More thorough interviews, better-fit employees

Once they decided on HighMatch, Cruz and his team got to work setting up custom assessments for each position. All new hires, regardless of position or level, take the assessment. The interview guide is used to facilitate all interviews. Cruz appreciates how the interview guide generates different questions for each person and position.

Once candidates are hired, managers refer to the HighMatch reports to get to know the new hire. Beginning a relationship with an understanding of a person’s strengths plus areas where they need support, allows managers to tailor on-boarding and to more easily build rapport. The result has been happier, more productive employees.

HighMatch is now a critical step in their hiring process. Family Resources relies on HighMatch to help them understand candidates’ personalities and problem-solving abilities. Since implementing HighMatch, Family Resources has been able to conduct much more thorough interviews and identify the best candidates for the job.

“We were blown away at the [HighMatch] report results. We already knew the staff so we knew their strengths and weaknesses and how on-point the reports were.”

Cruz Melendez, Chief HR Officer

Health Choice One

Health Choice One is a different kind of insurance company.  Since 2002, they have been committed to making the health insurance buying experience positive.

  • Function/Roles: Sales
  • Industry: Insurance
  • Challenge: Better Quality Hires

Shea Properties

Shea Properties is a leader in the real estate industry because of its unique approach to transforming land into premier living, working, and shopping environments.

  • Function/Roles: Sales
  • Industry: Residential Construction
  • Challenge: Turnover Reduction

Royal Cup Coffee & Tea

Royal Cup Coffee is a premium importer, roaster and distributor of coffee with markets in the United States, Mexico and the Caribbean.

  • Function/Roles: Sales
  • Industry: Food & Beverage
  • Challenge: Turnover Reduction

HighMatch has transformed recruiting for companies of all sizes, and we’re thrilled to share their stories.

See all case studies

Download our
‘Reducing Turnover’ Fact Sheet

Bad hires can have a ripple effect across your organization, impacting revenue and profitability, causing delays in mission-critical projects and rupturing team dynamics.

Download our Reducing Turnover Fact Sheet for additional facts around the true cost of turnover, and learn how the right pre-employment assessment can, in many cases, pay for itself via reductions in turnover.


Need a different guide to improve your hiring process?
If so, then look no further!

Whether you are new to recruiting or an experienced hiring manager, our guides have something for you.

Ready to learn how HighMatch can help your business? Schedule a demo today!

Get Started