How to add a User to the HighMatch App

Please follow the instructions below on how to add a new user to your account:

For the security of your account, we recommend that you and your team create new user accounts for each team member. 

1. Login to your HighMatch account.
2. Select the Users tab on the left-hand side of the screen.

3. At the top of the screen, Click Invite New User.

4. Fill in the user’s information, then click Invite New User when finished.
   • Required: First name, last name, email, and assigning a role to the user.
     • “User” can create and invite participants, and see reports from participants only they have invited.
     • “Administrator” has access to all of the features in the account. They can access all user and participant information and reports, create new users and participants, and make edits to user and participant information, as well as the overall account.
   • Optional: Phone number.

5. User created! The user will receive an email in their inbox to create a password to access their account.
   • Tip: If a user does not receive the email, ask them to check their email’s Spam folder.
   • If the email does not appear in the Spam folder, advise the user to add the following to their email’s whitelist:
     • @highmatch.app
     • @asmt.app