Smarter Hiring for Customer Service
High turnover and burnout don’t have to define your teams. HighMatch helps you hire reliable, customer-focused reps.
When Service Falls Short, Customers Feel It
Every mis-hire risks lost sales, frustrated customers, and burned-out teams.
Hiring based on resumes or gut feel, leads to churn and poor service.
Common pain points we hear from service leaders:
“Call center turnover
never stops.”
“It’s hard to spot true service reps.”
“Resumes don’t reveal people skills.”
“All our time goes
to training hires.”
With HighMatch, you can:
Cut early turnover
in frontline roles
Spot risks before they impact customers
Reduce retraining
with stronger hires
Service Isn’t One-Size-Fits-All,
Neither are Our Assessments
From call centers to retail floors, every service role is different.
HighMatch builds assessments around the real demands of each role.
We help you measure what matters most in each role:
AGENTS
Active listening, resilience, and problem-solving
Associates
Service orientation,
reliability, and patience
Advisors
Attention to detail, empathy,
and adaptability
Supervisors
Accountability, coaching,
and communication
Whether you’re hiring for one location or multiple sites, we tailor assessments to match the traits that drive strong service.
Not Every ‘People Person’ Excels in Service
HighMatch reveals the traits that drive strong service, so you can identify the right candidates before investing in them.
Common traits SERVICE teams prioritize:
Reliability
Will they show up and follow through?
Service Orientation
Do they genuinely enjoy helping others?
Communication
Can they explain clearly and calmly?
Stress Tolerance
Can they stay patient under pressure?
You Don’t Just Need Staff,
You Need the Right People for Service
Hiring for service means handling high volume quickly, without sacrificing quality.
HighMatch helps you:
Fill roles fast without cutting quality
Screen out poor
service fits early
Hire for your pace
and culture
When assessments match service needs, new hires engage customers from day one.
Why HighMatch Works for Customer Service Teams
Built by I/O psychologists, tailored to your roles
Integrates with your
ATS and workflows
Fast, mobile-friendly experience for candidates
Flags early risks like burnout or ghosting
Insights for both hiring and development
Explore Service’s Hiring Challenges
From reducing turnover to improving customer experience,
these resources offer practical strategies and proven insights for service hiring.
Build Teams that Keep Customers Coming Back
