Hiring assessments for

Telecom Companies

Our Telecom Solution helps modern talent teams identify qualified candidates at scale that align with their unique roles and company culture.

Personalized assessments

HR teams at Telecom companies need an efficient hiring process that identifies candidates at all job levels that align with both the role and company culture.

HighMatch’s personalized assessment solution includes independently validated measures that can assess a candidate’s for only those specific qualities that matter most in the role, using your preferred language.

Industry Snapshot

276K+
US Wireless Telecom Carriers Employees in ’22

3.3%+
US Annualized Employment Growth last 5 years

915+
us wireless telecom businesses in the us in ’22


Industry expertise

The Telecom industry is at the forefront of technology innovation and adoption, from the expansion of 5G to fully embracing AI. This change puts additional pressure on HR Teams tasked with finding candidates with new skill sets while maintaining quality standards. 

HighMatch has 15+ years experience partnering with HR leadership at TeleCom companies. Our workplace psychologists know the qualities that influence success, and can build personalized assessments that create efficiencies and enable more effective hiring.

Measure anything, at any stage

HighMatch has a full suite of content capabilities, enabling our team to approach each role differently.

Our personalization process identifies those capabilities we need to employ to measure what matters most.

Each content capability is made up of independently validated measures that can be used in any combination and at any stage of the hiring process.

We Understand

Telecom Roles

Between dealing directly with customers and diagnosing line issues impacting local businesses, there’s no room for mistakes when it comes to hiring these roles.

We have over two decades helping our home services clients identify candidates for some of the most popular roles that exceed performance targets and align well with your culture.

popular roles include:

  • Cable Installer
  • Project Managers
  • Service Technicians
  • Telecommunications Specialist
  • Customer Service Representative

Telecom Personality Traits

There are a number of personality traits that often align with success in government, and are frequently requested by our Telecom clients.

Don’t see a trait you want to measure?
Check out Create, our personalized assessment solution. Our workplace psychologists build tailored assessments that measures those traits that matter most in the role.

THESE INCLUDE:

  • Analytical Thinking: analyzing information and using logic

  • Attention to Detail: being careful and thorough about detail

  • Cooperation: being pleasant with others on the job

  • Dependability: being reliable and fulfilling obligations

  • Initiative: willingness to take on responsibilities and challenges

  • Self Control: maintaining composure and controlling anger

HighMatch dashboards

HighMatch dashboards are highly personalized, from the competencies reported on to sections, measures, ranges and targets ~ even the look and feel can be tailored to your needs.

Features include:

  • Single Score: a single roll-up performance score
  • Custom Ranges: flexible, client-defined score ranges
  • Topic Scores: tailored topic scores for key sections
  • Answers Tab: easily review answers to questions
  • Action Tabs: email or call applicants with one click
  • Interview Guides: tailored question prompts
  • Development: recommendations for improvement

All content shown for each measure across all sections can be tailored to your needs, using your preferred language.

see a sample report

Telecom Cognitive Abilities

While not as exhaustive a list as personality traits, there are also several cognitive abilities that often align with success in a telecommunications role.

Don’t see a trait you want to measure?
Connect with us today to learn how HighMatch can build a personalized assessment aligned to your specific roles and culture, using your preferred language.

THESE INCLUDE:

  • Spatial Visualization: Measures a candidate’s ability to hold, manipulate, and think about three dimensions in one’s mind

  • Numerical Reasoning: Measures a candidate’s numerical aptitude and their ability to interpret, analyze, calculate, and draw conclusions using numbers and data sets

  • Logical Problem Solving: Measures a candidate’s ability to draw accurate conclusions based on their observations and experiences

“[HighMatch] has been an invaluable tool in screening applicants. Having the right people represent your business is critical and [HighMatch] has excelled with helping us choose the right applicants for our team.”

G2 REVIEW
Vice President, Computer Hardware Company

FEATURED CASE STUDY

Telecom Giant Uses HighMatch to Solve High Service Technician Turnover

Read how this Fortune 50 telecom company partnered with HighMatch to reduce the turnover rate of their service technicians by 48%, resulting in savings of more than five million dollars annually.

VIEW THE FULL CASE STUDY

Telecom Skills

We approach skills testing differently than everyone else. HighMatch skills tests, powered by our modern, testing engine, are short and candidate-friendly.

They are also highly personalized, compiled by our team of workplace psychologists from a pool of components and tailored to measure what matters most in the role.

Skills testing is an important piece of the puzzle; however, our clients often couple skills testing with other capabilities to ensure they are getting the full picture of a candidate.

relevant tests INCLUDE:

  • Computer Literacy: This fast, mobile-friendly test assesses candidate’s understanding of basic computer use

  • English Fluency: A fast, mobile assessment that tests a candidate’s knowledge of the English language

  • Math Fundamentals: A short, fast skills test that assesses candidate’s understanding of math concepts

For larger organizations, HighMatch can also quickly create short, personalized and mobile-first skills tests covering topics like Call Center Phone Etiquette to Inbound Sales Fundamentals, all powered by our modern, mobile-first assessment engine and tailored to your roles.

These telecom companies Trust HighMatch:

Speak to a Telecom Product Specialist.

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