Complete Skills Test Library for:

Insurance Roles

Our insurance skills test library helps hiring managers understand a candidate’s knowledge of the core skills commonly found in the insurance sector.

HighMatch Insurance Skills Test Library

HighMatch’s Services team made up of industrial & organizational psychologists have identified a number of relevant role-based skill tests for insurance candidates based on prior experience with clients in the space.

  • Basic Statistics: This test measures the knowledge of statistical methods, exploratory analysis, basics of probability, standard distributions and statistical testing
  • Call Center Customer Service: This test is designed to assess whether a person can determine the most appropriate response to a myriad of basic call center situations
  • Call Center Environment: This test is designed to measure a person’s ability to process orders using call center softwares
  • Call Center Inbound Sales Skills: This test is designed to assess an individual’s knowledge of call center sales, service, operations, and procedures
  • Call Center Phone Etiquette: This test is designed to assess a trained customer service agent’s communication skills
  • Data Entry Alpha Numeric: This test measures the speed and accuracy of a person in conducting data entry for numerical fields
  • Writing Sample – Persuasive: This test showcases the writer’s ability to use persuasive language in an internal correspondence

Don’t see a specific skill? Connect with a Skills Product Specialist to discuss your needs.

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They Trust HighMatch

HighMatch Foundational Skills Tests

Certain skills are foundational to specific discipline, in that someone applying for a role needs to have some level of expertise in these skills as a baseline to even be considered qualified as a candidate. Foundational skills within the insurance industry include:

  • Basic Computer Literacy: This simulation measures knowledge of general computer terminology, processes, and applications and the ability to perform certain operations. This simulation consists of both multiple choice and simulation-based questions, and includes the following topics: Application Software, Computer Terms, Internet and Email, Managing Files, Operating System, and Parts of the Computer
  • Microsoft Excel: Fast, mobile assessment that tests a candidate’s knowledge of the domains measured by the Microsoft MO-200 Excel 365/2019 Certification
  • Microsoft PowerPoint: Fast, mobile test that tests a candidate’s knowledge of the domains measured by the Microsoft MO-300 Powerpoint 365/2019 Certification
  • Microsoft Word: Fast, mobile test that tests a candidate’s knowledge of the domains measured by the Microsoft MO-100 Word 365/2019 Certification
  • Office Math Skills: This test measures a person’s ability to complete basic arithmetic and business word problems. This test is designed for people who need math skills in order to perform a job successfully
  • Office Grammar and Spelling: This test measures a person’s knowledge of spelling, sentence structure, punctuation, and word usage. This test is designed for people who need verbal and written skills in order to perform a job successfully
  • Reading Comprehension: This test examines a person’s ability to draw important information from written material. The material covered includes passages on an environmental cause, a medical procedure, stock market charts, legal regulations, corporate trends, science, and historical architecture

Don’t see a specific skill? Connect with a Skills Product Specialist to discuss your needs.

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Customizable MS Office Testing

HighMatch’s suite of Microsoft Office skills tests are fully ADA / WCAG-2 compliant for accessibility and accommodation, is fully customizable and built from the ground up for mobile.

They feature SMS invitations and reminders, a mobile-optimized candidate experience and the ability to customize the questions, scoring and reporting to your specific needs.

Tests include:

These tests were written by expert technical writers with 20+ years of experience, including developing content directly for Microsoft, and have been rigorously tested by our in-house team of I/O psychologists with a large group of professional users.

Try a sample MS Office Test

What Makes a Rockstar Employee within the Insurance Industry?

We have helped a number of our clients identify high-quality service candidates over the last two decades, and, as a result, we’ve developed an in-depth understanding of the personality traits, aptitudes and skills required for success in this role.

Report: Top Talent Acquisition Challenges

Recruitment frustrations go beyond talent shortages and low unemployment. Talent Acquisition (TA) leaders are facing other roadblocks as they strive to improve quality of hire.

We surveyed HR and TA leaders with the goal of understanding their challenges and how tools may or may not help them solve those challenges.


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Whether you are new to recruiting or an experienced hiring manager, our guides have something for you.

HighMatch’s Insurance Skills Test Library

HighMatch is a modern assessment platform that identifies top talent, keeps strong candidates in your pipeline, and re-skills current employees.

Choose from either custom or packaged assessment based on the specific needs of your organization, and allow your candidates to benefit from an intuitive, mobile-first platform that works to build a holistic index of their capabilities.

Interested in a Insurance Skills Test? Connect with a Skills Product Specialist.

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