highmatch talent insights

Emotional Intelligence Test

Emotional intelligence (EI or EQ) refers to one’s ability to recognize and manage their own emotions and the emotions of others.

An Emotional Intelligence test helps talent teams and hiring managers gauge a candidates EQ and how they will react in specific scenarios. 

Emotional Intelligence Test

A pre-employment emotional intelligence test help employers identify which candidates and employees have better relationship management skills and who can be aware of and in control of their emotions.

Emotional intelligence tests also guide decisions on which candidates to place in leadership positions.

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People who are emotionally intelligent are:

  • Self-aware
  • Able to perceive others emotions
  • Not quick to react
  • Likely to help others
  • Able to empathize with others
  • Curious
  • Adaptable

HighMatch creates custom job profiles which identify the personality traits, cognitive abilities and the skills required for success in the role and at your company, using straightforward language to ensure high adoption and usage by your teams. 

Emotional Intelligence
in the Workplace

The emotionally intelligent candidate or employee understands how their behavior affects other people. They can learn from constructive criticism, are motivated by ambition, and are often resilient in the face of adversity.

People who are more emotionally intelligent avoid workplace drama like power struggles and are empathetic toward others.

Before hiring a candidate, it’s important to understand what skills and traits the person possesses. HighMatch measures a person’s personality traits and provides job fit ratings based on how well their traits align with the requirements of the job.

Emotional intelligence sounds like a universally beneficial quality. However emotional intelligence is more important for some jobs than others.

Jobs that require higher levels of emotional intelligence for success include:

  • Leaders
  • Salespeople
  • Real Estate Agents
  • Customer Service Associates
  • Counselors

HighMatch candidate reports make it crystal clear if candidates possess the innate talents, defined by you based on the needs of the role and the organization, to succeed in the job.

Employees whose talents fit the job are more productive, happier and stay longer.

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Related Skills

Emotional intelligence is a term that encompasses many traits, such as:

  • Teamwork
  • Adaptability
  • Communication

How to Assess Emotional Intelligence in an Interview

During an interview, you can assess someone’s emotional intelligence through hypothetical scenarios and through questions about past experiences. Ask candidates to solve for an emotionally heated hypothetical situation.

For example, a prospective teacher could be asked how to handle a situation with an irate parent about a student’s poor performance. How tactful a solution do they offer? Does the candidate exhibit aggression or empathy?

Regarding past experiences, you could ask candidates how they have handled criticism in the past, or how they resolved a conflict. Pay attention to the candidate’s reactions. Does their body language seem relaxed or tense? Does recalling past challenges seem to upset them? An emotionally intelligent person can recall challenges in a constructive, reflective manner.

HighMatch provides interview guides tailored to each candidate. Each guide offers questions based on each person’s personality and skills, making it easy for you to ask thought-provoking questions to help you get to know the candidate beyond their resume and experience.

The Highmatch Assessment

HighMatch measures a range of traits that relate to emotional intelligence including adaptability and responsiveness, and offers the ability to couple these personality assessments with skills assessments from our massive library of tests.

HighMatch also measures a candidate’s responsiveness, the tendency to react spontaneously and to express thoughts, feelings, and emotions openly and outwardly.

Our talent consulting Services team partners with organizations to develop job profiles that outline what levels of each trait influence success in a given role.

Once a candidate takes the assessment, their results are compared to the hiring profile to produce a job fit score. Job fit scores make it clear if a person is a high, medium or low fit for the job based on the predefined profile.

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Hire Great People

Hiring great people is hard. Really hard.

This guide teaches you how to recruit top-notch candidates, how to quickly weed out average candidates, and how to conduct interviews that reveal the real candidate.


Need a different guide to improve your hiring process?
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Whether you are new to recruiting or an experienced hiring manager, our guides have something for you.

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