- Diffusing angry customers in writing
- Communicating apologies
- Providing new methodologies for solving customer issues
ABOUT THE test
ThIs test primarily focuses on the basic writing concepts used to diffuse angry customers, and is intended to assess the knowledge of customer service representatives and office associates responsible for this function.
This Customer Service Writing Sample Test is appropriate for prospective members of a Customer Service team or, in smaller organizations, the office staff member responsible for the CS function.