Skills Testing for:

Writing Sample – Customer Service

This Customer Service Writing Sample Test shows the writer’s ability to defuse an angry customer. The final sample, in letter form, will provide an idea of the writer’s skill level in communicating apologies while providing information regarding new methodologies for handling and minimizing future customer service difficulties.

LENGTH:1 Question
FORMAT: Open Response

sample this assessment

INDUSTRIES

  • General Business
  • Call Center

FUNCTIONS

  • Customer Service

JOB TITLES

  • Customer Service Representative
  • Customer Success Manager
  • Call Center Associate

Covered Skills

  • Diffusing angry customers in writing
  • Communicating apologies
  • Providing new methodologies for solving customer issues

ABOUT THE test

ThIs test primarily focuses on the basic writing concepts used to diffuse angry customers, and is intended to assess the knowledge of customer service representatives and office associates responsible for this function.

RELEVANT ROLES

This Customer Service Writing Sample Test is appropriate for prospective members of a Customer Service team or, in smaller organizations, the office staff member responsible for the CS function.

Candidate Experience

Having a great candidate experience is critical to getting high completion rates (the number of people who finish the test after starting it), and today’s modern candidates want a test experience that is fast and can be taken on their mobile device.

This test has been kept short and has been optimized for mobile, which reduces drop-off and minimizes test anxiety.

Interested in this skills test?
Connect with a skills product specialist today

get started

About This Test

This test is offered through our strategic partnership with a leading skills provider, who brings to the table 40 years of talent expertise and a 300+ strong pool of Industrial-Organizational (I-O) psychologists. These I-O’s specialize in the creation and delivery of legally compliant, highly predictive talent assessments and skills tests.

Skill Assessment Tests For Any Role or Industry

HighMatch packaged job skills assessment tests, offered through a strategic partnership with a leading skills provider, include a wide range of tests aligned to the needs of specific roles and industries, and are available at different skill levels and in a variety of formats.

Don’t see your job function or industry? You can also search all available skills tests by name.

Connect with a Skills Product Specialist to discuss your specific needs.

Learn more

They Trust HighMatch

What are Pre-Employment Skills Tests?

Skills tests are a critical part of any pre-employment and development assessment, providing an unbiased measurement of a participant’s ability to perform or understand a duty or technology that is an expected part of their everyday job.

Skill tests can take the form of a variety of questions surrounding tasks a person would perform in office situations, and can be answered easily by someone who has already done the job previously. Some are more immersive and require the participant to actively complete tasks inside a software program to imitate their performance capabilities in a real-life workplace.

Customizable MS Office Testing

HighMatch’s suite of Microsoft Office skills tests are fully ADA / WCAG-2 compliant for accessibility and accommodation, is fully customizable and built from the ground up for mobile.

They feature SMS invitations and reminders, a mobile-optimized candidate experience and the ability to customize the questions, scoring and reporting to your specific needs.

Tests include:

These tests were written by expert technical writers with 20+ years of experience, including developing content directly for Microsoft, and have been rigorously tested by our in-house team of I/O psychologists with a large group of professional users.

Try a sample MS Office Test

Get the Full Candidate Picture

  • COMBINING SKILLS TESTING WITH SOFT SKILLS ASSESSMENTS

When used in combination with soft skills testing through personality and cognitive reasoning assessments, hiring managers can get a holistic view of a candidate or existing employee as to whether they are willing and capable of doing the job, along with a complete understanding of their relative strength in a required skill.

Measuring Custom Skills

  • TRY THE HIGHMATCH CUSTOM SKILLS PLATFORM

Have an existing custom skills test and are looking to upgrade? Looking to create a new custom skills test aligned to the functions of a specific role?

Many of our enterprise clients have either partnered with us to create a custom skills assessment or migrated their in-house skills tests to our platform, which enables digital distribution and customized reporting, user management and remediation, and much more, all in a mobile-optimized environment.

Download our
‘Reducing Turnover’ Fact Sheet

Bad hires can have a ripple effect across your organization, impacting revenue and profitability, causing delays in mission-critical projects and rupturing team dynamics.

Download our Reducing Turnover Fact Sheet for additional facts around the true cost of turnover, and learn how the right pre-employment assessment can, in many cases, pay for itself via reductions in turnover.

download

Need a different guide to improve your hiring process?
If so, then look no further!

Whether you are new to recruiting or an experienced hiring manager, our guides have something for you.

Interested in this Customer Service Writing Sample Test? Connect with a Skills Specialist.

Get started